‘Service Your Way’ Program Rewards Opting Out of Housekeeping

As AllEars.Net team members have been visiting Walt Disney World over the last few months we’ve been seeing a more active promotion of the Service Your Way Program.

The program offers guests a chance to opt out of daily housekeeping services during their visit in exchange for an electronic gift card. The amount of the gift card is based on the duration of your stay.

On our first encounter with this program, we were told that if we chose to opt out of housekeeping services, we could receive $10 for each night of our stay, for a total of $30. The second time we were offered the program, we were told we’d get $5/night, a total of $10 for our two-night stay. When we asked about the change in price in just a matter of weeks, the cast member showed us this card and stated the amounts are aggregate amounts for the number of nights you stay. They did not know exactly why we were quoted a different amount at a different resort. (The hotels were in the same category, so that was not the variant.) A six-night stay under this program yields a $50 gift card total.

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If you want to take advantage of this program and have completed the online check-in process, visit the front desk on your arrival day and they will sign you up. You’ll get your electronic gift card via email about four hours later.

So far, no one on our team has taken advantage of the Service Your Way program, but we did find out exactly what you can expect if you decide to opt out. If you take advantage of this program you can request:

— refills of amenities
— trash removal

There is no mention of requesting fresh towels during your stay or any linen change.

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Note that if you choose to take advantage of this program, visual inspections of your room may still be performed.

What do you think of this program? Would you opt out of housekeeping in exchange for a gift card? Let’s face it, a family of four can generate a lot of trash and towels during a week-long vacation — so do you think the savings would be worth it? Give us your feedback below.







Debra Martin Koma wrote about food, travel and lifestyle issues for a number of local and national publications before she fell in love with Walt Disney World on her first visit — when she was 34! She's returned to her Laughing Place more times than she can count in the ensuing years, and enthusiastically shares her passion with readers of AllEars.Net and AllEars®. Deb also co-authored (along with Deb Wills) PassPorter's Open Mouse for Walt Disney World and the Disney Cruise Line, a travel guide designed for all travelers to Walt Disney World who may require special attention, from special diets to mobility issues.

5 Replies to “‘Service Your Way’ Program Rewards Opting Out of Housekeeping”

  1. I do not like this policy. Trash bags and garbage in front of rooms? No vacuuming? Reusing towels for a week? Housekeeping is the first line of defense for insects in a hotel. This policy affects the experience of all guests and leaves open the possibility of an overall subpar level of cleanliness.

  2. We have opted out of Mousekeeping for our past 2 trips and it was wonderful! One trip was 8 nights long and another 4.

    One comment for those staying for longer periods of time, there is an option to request a cleaning part way through your trip. $10 will be charged back to your account.

  3. We opted out of Mousekeeping this past January. We stayed 4 nights at Port Orleans French Quarter and received a $30 digital gift card (we were told the last night of the stay didn’t count). It was just two of us and we don’t spend a lot of time in the room, so the trash and towels were fine. I did call and request extra toiletries, which were delivered the next day.

    I was not a fan of the digital gift card, since it seemed you had to use it all at once. I’d rather an actual gift card that I can use multiple times.

  4. When I go on vacation to WDW I expect daily housekeeping, trash & towels mainly and restock coffee, tea. At the price that’s charged for a room I really don’t think that’s too much to ask.
    Plus I’m on vacation, and that’s one of my reasons for going…not having to clean.

  5. We opted out of housekeeping earlier this summer and wish that the full story were explained up front before we opted out.

    This was a 14-night stay at Pop Century in late July/early August.

    Towels were indeed replaced on request. They would grab any towels on the floor for you, but the new towels came in tue form of a giant stack of towels just set inside the room. I believe the first request they were placed on the bed, and the second request they were placed just inside the door.

    Trash was picked up on request and bags changed. I did notice a number of rooms with trash cans or just bags left outside the door, but housekeeping did enter our room and change all 3 cans both times we requested. For my own sanity, I took any poopy diapers out to the public trash can at the bottom of the nearest stairwell myself.

    I was told I could request clean bed linen but I would have to change them myself.

    No further housekkeeping action was taken on the two occasions I requested trash and towel service. There was no resource I was aware of to at least get my floor swept.

    Would I consider opting out for a short stay? Sure. But I wish I had known what we were getting into opting out of two full weeks.

    I would be in favor of opting into a DVC style cleaning arrangement if they would consider making that an option. Full service on days 4 and 12 and trash and towels on day 8 would have been a totaly different ballgame and one I can get behind.

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