If you caught my 3-part series recapping my recent trip to Walt Disney World then you may recall my mentioning that my Canon Powershot SX100 IS gave out during the vacation. Befuddled and sad, I knew it would need to be repaired and that getting it back in early November meant I couldn’t take it to California.
Let’s backtrack a tad. I’ll go on record and tell you the necessary repair was entirely my fault by accident. The camera was sitting in it’s case, turned off with 2 spare AA batteries in the front pocket. The whole thing fell about 1-2′ to the carpeted floor. The batteries seem to have banged into the lens barrel leaving 2 small dents.
As with cars, digital cameras are now comprised of cheaper materials than when they were first born or even in their toddler years. Also, with computer parts that are itsy bitsy inside, there’s more to go wrong than in a 35mm camera.
I’ve heard it a bazillion times before when I worked in a retail camera shop and tried selling service plans, “I’m very careful.” Guess what? So am I. Life happens.
It had been imbedded into my brain that camera repairs take a minimum of 6-8 weeks by my previous employer which is why I thought my beloved Canon wouldn’t come home for quite some time. What a bunch of hooey.
Here’s the timeline for my camera repair.
Sat., September 26 – I ship the camera via USPS Priority Mail with tracking and insurance
Tues., September 29 – Canon in IL receives the package, assess the repair cost and e-mails me
Wed., September 30 – I pay for the repair online, late at night
Fri., October 2 – Canon e-mails me to say the camera has been fixed and shipped
Tues., October 6 – I receive my camera by FedEx
That’s a total of 11 days from start to finish! Extraordinary service and at $89 plus $10 shipping, that’s roughly 35% less than I would have charged my customers.
If your camera or camcorder needs servicce, contact the manufacturer by first visiting their website or check the info packet that came in the box.