Reviews of Be Our Guest -Counter Service Lunch
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Menus at Be Our Guest
Reviewed by Smitty Review Date: 09/25/2016
Rating: (2) Not Recommended
I tried for 2 years to get reservations for lunch and finally did for this trip.
Went to check in and met a snippy cast member who sent me away stating that I had 2 more minutes to wait, despite showing her the time on my phone as it was 11:45 - my reservation time. I love being sent back in line to melt in 90 degree weather.
Finally, we got into the restaurant and ordered. Nothing was explained about getting beverages, etc. the cast member told us to find a table.
Thirty minutes later we were still waiting for 2 roast beef sandwiches all the while noticing people that were behind us in line already eating. I found a cast member and she came and looked at my slip, walked away - then another cast member came and looked at the slip ??? Ten more minutes passed and then the food came. Absolutely NOT worth the wait or the cost. I tried to find ketchup and was told that it was in the fridge under a cabinet ?? Not sure why it isn't out on the counter.
We spent $50 for two roast beef sandwiches and two cokes that took 40 minutes to get. No thanks.
Pros:
Restaurant settingCons:
Overpriced foodReviewed by John Review Date: 12/05/2015
Rating: (4) Not Recommended
We ate lunch at Be our Guest recently, but found it to me only mediocre. First you had to find your own table which was difficult for our party of seven. Then they forgot our deserts even though we had ordered on-line and early. The server though did provide them. We had to walk a long way for our drinks and also the food was not that good. I found the place to be very very noisy and the ambience was not that good.
Pros:
Food brought to you. Server was goodCons:
Lots of negativesReviewed by kwimberly1 Review Date: 10/29/2014
Rating: (4) Not Recommended
Walking in was confusing, cast members did not seem to know where we should go. We placed our order ahead of time but at time of check in our order was missing. Very crowded and hard to find seat. We thought the reservation would have made seating easier to acquire. You had to find the correct angle to read what drink you were getting. One ice machine was broke. There are drink dispensers in each dining area, but since it was so dark we did not notice at first. I had the worst Vegetable Quiche ever made. It had no flavor, which the salad dressing made up for fifty times over. It had too much flavor and that was not a good thing. My husband got cold fries and a sandwich with meat to bread ratio was not good. Do yourself a favor go for the cupcake and leek soup, or skip the food and do a tour prior to 10.
Pros:
Decorations and ThemeCons:
food, and serviceReviewed by jbird1979 Review Date: 10/14/2014
Rating: (4) Not Recommended
We had lunch Fastpass+ reservations for 10/5/2014. We pre-ordered all our meals using the online system, but our order was nowhere to be found when we arrived at the podium to pay. I commented, "What's the point of pre-ordering, then?" to which the CM replied, "We're still in testing mode." We easily found a table and helped ourselves to the self-serve drinks. The food came to us rather quickly. I enjoyed my braised pork, but my wife did not enjoy the Croque Monsieur served with room temperature Pommes Frites. My MIL found the Carved Turkey sandwich to be too heavy on the bread, and no one liked the tomato soup that was served with the my daughters' grilled cheese sandwiches they ordered. The "Grey Stuff" is just okay, not quite as delicious as the song would imply. We ate here for dinner in December 2012 right after they opened, and were not impressed, but attributed our experience then to the fact that they were still working out the kinks. While the atmosphere and theming are nice, the price we paid (over $70 for a party of 5) for a meal that was mediocre at best, means that we will not be back unless the menu gets better.
Pros:
Beautiful atmosphereCons:
overpriced for the quality of the lunch offeringsReviewed by rrhiannon99 Review Date: 09/10/2014
Rating: (3) Not Recommended
I just came back from a Disney World trip and I was VERY disappointed in Be Our Guest for lunch. Food wasn't great, even for quick service. There were TONS of wasted server time bringing out lunches ONE TABLE AT A TIME in their carts - meanwhile tons of people were waiting outside with plenty of empty tables inside. The lack of efficiency was such a huge blow. We had our receipt checked multiple times at our table with a good number of cast members standing around in each dining room having to double and triple check receipts - we never figured out why, these cast members never introduced themselves or said why, they just rudely came over and picked up our receipt and checked and left without explanation. Obviously there are kinks to be worked out, I just hope that Disney actually gets them worked out instead of everyone being so starry-eyed over the restaurant in general. I won't be back for lunch, and am only partially convinced I should even try for dinner service. Anyway, totally disenchanted with the experience...and the grey stuff cupcake was a bomb. Went over to Animal Kingdom the next day and picked up their zebra cupcake from quick service and it was twice the size and actually had flavor.
Pros:
The venue is beautifulCons:
VERY disorganized serviceReviewed by eliza61 Review Date: 05/20/2014
Rating: (6) Not Recommended
This is one of those places where you should do "one" time just to see it but you don't need to go again.
The atmosphere is beautiful. Disney does theming extremely well but after that it's just ok. Now it maybe that my sons both had sandwiches (we had lunch fastpasses) and I had the tuna salad. pretty routine things or maybe since it's such a hard adr to get I was expecting greatness but nothing was better than what I get at my local deli.
Pros:
AtmospherCons:
food, noise levelReviewed by disneyjill Review Date: 04/19/2014
Rating: (3) Not Recommended
We visited BOG on April 4 for lunch and I left completely unimpressed. I was able to secure a fp+ so we didn't have to wait in line but once we got in the castle, we encountered some of the rudest cast members I have ever come across. We were trying to figure out what to do, look at the cool theme, etc...and they were pushing us through and acted like we should know what to do, where to go, etc...First time here, folks! I ordered the croque monsieur and all three of my kids got the kids grilled cheese served with tomato soup and green beans. They asked to substitute fries, and the CM taking our order said that wasn't a problem. We ordered 2 cupcakes to share. We went to find a table and attempted to sit at a round table for 6. A CM who was cleaning tables told us that wasn't an appropriate table for our party size and pointed at a different table that we should sit at. There were PLENTY of open tables. So we sat at the table for 4 and waited almost 25 minutes for our food. It came and the green beans had been substituted for fries, but a very small portion. Luckily my sandwich had plenty of fries so I shared. My sandwich was nothing special, the ham was actually pretty gross quality. Nothing was hot. The best part of our meal was the cupcakes, which were about 1/2 the size of any other cupcake on property but definitely not half the price. $51 for 4 lukewarm grilled cheese sandwiches and poor treatment isn't something I will ever do again.
Pros:
great themeCons:
food, serviceReviewed by jeconk Review Date: 03/12/2014
Rating: (4) Not Recommended
We had an early lunch here during out visit to the Magic Kingdom. Tried to ask questions of the hosts "guarding" the bridge about the menu, choices, etc. and they basically blew us off. They were too busy telling people that they could only enter if their entire party was present and that they couldn't take stollers past a certain point and that they couldn't enter without their entire party being present, and that they didn't know how long the wait was and that they couldn't enter without their entire party. (get the idea with that last item....they were so worried that you would try to enter without your entire party...lol.
The ordering system was quite confusing and some in our group had to restart the process a couple times. One even had to go up to the center counter area to have their order changed because they messed up. (oh and did I mention that the person who let you into the ordering area was a clone of the bridge guards..."you can't go in without your entire party being present."
Once you ordered, you were on your own to find a table in one of the dining rooms and then to get your own drinks. The meals came out fairly quickly however. The portions were not as large as other Disney quick service locations but the food had and adequate taste.
While the food was ok and the decor was nice, there were too many other issues that lacked for me to reccommend this restaurant.
Pros:
Varied Selection; Nice Decor in seating areasCons:
Staff is not as friendly as other locations; Confusing ordering systemReviewed by ML46356 Review Date: 03/12/2014
Rating: (3) Not Recommended
We were luckily enough to snag a fastpass for our meal last Friday, March 7, at 1:35 pm. We were very much looking forwarded to this meal. We had preordered our meal of two vegetable quiches with baby lettuce salads along with the strawberry cream cheese cupcake and lemon meringue cupcake. Once we checked into the restaurant we decided to change one of the orders to the croque monsieur with pommas frites (ff). It was a little confusing but we got the job done. The line that afternoon at 1:30 was 2 hours! Yikes!!!!! We were happy to have a fp+. Upon ordering we got ourselves seated in the main dining room. We were beyond confused on how they were ever going to find us with our food. We heard someone say "It's Magic"! Haha. I bet we waited at least 20 minutes after we sat down for our food and maybe longer. Finally it came out and we were so excited to finally get to experience this meal. All I can say is what a let down. I had the quiche and it was the hottest of anything and it wasn't even that hot. The salad had very little dressing. My friend's sandwich was luke warm at best and her french fries were COLD. Of course, since it's sit down no one came around to even ask if we were satisfied. The cupcakes were delicious although small compared to all the other cupcakes on Disney property. We were very disappointed in our meal. I doubt we will waist our time eating here again. It definitely didn't live up to the hype I have been reading. Of course, this is only my opinion. 🙂
Pros:
We got in with fastpass+.Cons:
FoodReviewed by njnick1 Review Date: 08/30/2013
Rating: (5) Not Recommended
My daughter loved eating in Beasts castle and i thought the theme was well done. That's about all I can give it.
Beef sandwich was decent, cupcakes looked great and tasted fine. Neither of those made it worth while. The French Onion soup was the absolute worst I have ever had. Bland bland bland ! It had a sort of "freezer burn" quality. The kids pork meal looked good but tasted nasty. I was really surprised they would not serve it without the sauce poured over the top of it as we requested when ordering. Not very kid-friendly for a restaurant appealing towards kids.
It really bugged me that the wait was so long to get in yet there were empty tables throughout our meal. A very comfy 4-top nearby sat empty the entire time we were there. Also, the very cool looking West Wing room was small compared to the other 2 rooms yet it is the most in demand.
