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- FASTPASS is Disney's innovative
system to help reduce long waits at popular attractions. It was introduced
in 1999 and has been very successful.
- Can Anyone Take Advantage
of FASTPASS?
- Absolutely! Any park guest can
use FASTPASS. You do NOT have to have any special tickets or be staying
at a Disney resort hotel. FASTPASS is available to EVERYONE.
How Much Does FASTPASS Cost?
- FASTPASS is included in your
admission to the park. There is NO extra charge to use the system.
- How
does it Work?
- When you approach a FASTPASS
Attraction you will see 2 clocks. The first one will tell you how long
the normal wait time is, if you got in line right then. The other clock
tells you what time you should return if you got a FASTPASS ticket now.
Go to the FASTPASS ticket machine
and insert your admission ticket. EACH PERSON NEEDS A FASTPASS
TICKET! Out comes your FASTPASS indicating your
FASTPASS return time. This is the time frame during which
you should return to the attraction. Make sure you put your
FASTPASS ticket someplace where you can find it when the
time comes.
Once your FASTPASS time has
arrived, return to the attraction and get in the line for FASTPASS
holders! Be sure to have your ticket out and ready to show the Cast
Member. Further along in the queue, a Cast Member will actually
take your FASTPASS ticket.
Even if you only want to see
the Pre-Show and have no intentions of getting on the ride/attraction
-- if you want to go with your party through the FASTPASS line you
WILL need a FASTPASS!
Persons doing the Child Swap
-- Each of you and your child NEEDS a FASTPASS ticket! EXCEPTION:
If your child is under 3 and was admitted to the park for free, you
do not need a FASTPASS ticket for them.
I'm a Cast Member, how do I
get a FASTPASS since my admission ticket is my identification card? Also,
how will my spouse using a Complimentary Pass be issued a FASTPASS?
Cast Member IDs should run through the machines as normal, as
long as the Cast Member scanned their ID through the machine at entry.
At the entry turnstiles those entering the park on a
"Complimentary Pass" should receive a card that can be used in
the FASTPASS machines.
If there is a problem, show your
cast ID to the Cast Member at the FastPass machines and they'll
give you an override FP.
Ok, now technically speaking,
how does it work?
FASTPASS is essentially a "virtual"
queuing system - guests who obtain a FASTPASS are entered into a virtual
queue in the computer which saves their space in line and then (based
upon how many guests are in front of them in the virtual queue) calculates
the time it would take to come to the front of the line - this becomes
their return time.
What about
Peak Attendance Times? Are the waits longer? Does FASTPASS Still work?
If the FASTPASS system works
the way it should, wait times to board attractions after returning with
FASTPASS should usually be under 5 minutes, but not exceed 15 minutes
(unless there was a recent attraction downtime or other unusual situation).
The FASTPASS
wait time should not be any longer during peak periods, because the
computerized system automatically spreads the FASTPASS guests evenly
throughout the day regardless of attendance level. The only thing different
during peak periods is that since FASTPASS demand is higher the return
time (assigned time to come back) will be longer.
Therefore, during peak periods
when there are more guests in the virtual queue the return time gets
extended further out into the day. For most attractions the return time
is usually between 40 and 90 minutes and rarely extends beyond 2 hours.
Very popular attractions, like Space Mountain, the Indiana Jones
Adventure, and Soarin' Over California will sometimes have a return
time of over 4 hours - or you may find that all the available
Fastpasses for the entire day have been distributed.
- Are there cast members at
the FASTPASS machines to handle questions, problems, etc.?
- Yes, Cast Members are usually
located near the FASTPASS machines to assist you with questions or problems.
- Can one member of a family
get FASTPASSes by carrying everyone's admission tickets for the whole
family and running them through the machine or does everyone have to
go through the line w/their admissions tickets in order to get their
FASTPASS ?
Everyone
does not have to go to the FASTPASS machine. However, before you separate
from your family/party, be sure to get each person's admission ticket.
You can only
get ONE FASTPASS per card and EACH person needs one.
My child is 2 years old
and won't require an admission ticket. Does she still need a FASTPASS
ticket?
- No, children who do not require
admission media would just enter with the accompanying adult at
their Fastpass time. There should also always be an attendant nearby
the Fastpass machines if there is any question.
What happens if the ride breaks
down or goes off-line?
- If this happens, the system
should stop issuing tickets. You will have the opportunity to use the
FASTPASS you acquired anytime during the rest of that day, once the
attraction is operating normally again.
Can I request a specific time
to return?
-
No, you can not request a specific
return time. The times are all computerized and you will only be allowed
to enter the FASTPASS line during the time stated on your FASTPASS
ticket.
- If the FASTPASS says 1:00
- 2:00 can it be used after 2:00 or does it expire?
Theoretically, the FASTPASS expires, unless the attraction has gone
down for an extended period of time. But frequently Cast Members allow
you to use "expired" FASTPASSES.
-
- If the FASTPASS says 1:00
- 2:00 can I get a second FASTPASS at 2:01?
-
Yes, and maybe sooner. It used to be that you could not get a
second FASTPASS until your "window" opened on your first FP. But
if your FASTPASS return time is a LONG time in the future (e.g. 2-4
hours), that meant you couldn't get another FASTPASS in between.
The system has been modified and the FASTPASSES state at the
bottom
the time at which you can obtain another FASTPASS - even if you
haven't yet used the first one.
Let's
say I have a FASTPASS for Indiana Jones at 10 a.m. I ride at 10 a.m., exit
at 10:30 and then walk over to Splash Mountain before 11 a.m. Can I
get a new FASTPASS for Splash Mountain?
- Yes, the
machine will issue you a new pass.
- If
I have a FASTPASS for Space Mountain for 1:00 to 2:00. Can I ride Space
Mountain as many times as I want using FASTPASS in between those hours?
No,
you can only ride it once per FP. A Cast Member will take your FastPass
ticket once you are in the queue for the attraction.
Can I
have multiple FASTPASS tickets at one time?
- It used
to be that you could not hold more than one FP at a time, but, again,
depending on crowds and the individual attraction sometimes you may
find that you can obtain more than one FP at a time.
Are there
FASTPASS machines at other locations in the parks?
- The FASTPASS
machines for each attraction are only located at that attraction.
What
attractions are FASTPASS Attractions?
DISNEYLAND
Autopia
- Tomorrowland
Big Thunder Mountain Railroad - Frontierland
Haunted Mansion - New Orleans Square (seasonal)
Indiana Jones Adventure - Adventureland
Roger Rabbit's Car Toon Spin - Toontown
Space Mountain - Tomorrowland
Splash Mountain - Critter Country
Star Tours - Tomorrowland
- DISNEY'S
CALIFORNIA ADVENTURE
California Screamin' - Paradise Pier
Grizzly
River Run - Golden State
Goofy's Sky School - Paradise Pier
Soarin' Over California - Condor Flats
Tower of Terror - Hollywood Pictures Backlot
World of Color - Fastpasses available at the
Grizzly River Run Fastpass kiosks.
- How
will I know for sure what attractions are FASTPASS attractions?
The Park
Guide Maps will indicate which attractions are FASTPASS attractions.
You can also ask any Cast Member.
Do I have
to wait at all if I have a FASTPASS?
Yes,
FASTPASS ticket holders may have to wait in line for the attraction.
The key is, you won't have to wait AS LONG as if you stood in the
regular line. (See explanation above regarding Peak Attendance times.)
Are FASTPASS
Tickets issued during the entire time the park is open?
- No, FASTPASS
tickets are not issued all day long. Often the FASTPASS ticket machines
may be shut down a couple hours before closing time. During off-peak
times, FASTPASS will often be shut down when the standby wait time is
under 30 minutes. Also when all available return times have been issued,
FASTPASS is closed for the rest of the day. At some popular attractions,
this can happen as early as 1 p.m. Keep in mind that technical
problems can close the FASTPASS system just as they do the attractions
themselves.
- What
happens if I get a FASTPASS and the time stated is not good, like at
the same time as a priority seating for a meal? Can I cancel it so that
it won't ruin my ability to get another FASTPASS at another attraction?
- No, you
can't turn it in, so to speak. HOWEVER, you should be able to find out
what times are being given out when you approach the FASTPASS Machines.
They are indicated on the signs above the machines. If you can't tell,
be sure and ask a Cast Member prior to getting your ticket.
What
if I get a FASTPASS and then can't use it?
- Consider giving it to a guest passing by, or standing
near the attraction. You might make someone's day!
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