Reviews of Disney's Beach Club Resort Concierge Level
The Concierge Rooms and Service at Disney's Beach Club Resort
Reviewed by alfy Review Date: 05/15/2016
Rating: (6) Recommended
We stay at deluxe resorts 2-3 times a year and are used to being greeted in the portico when we drive up. This latest trip, we had to park the car and then go looking for a staff member to take care of the bags. We were not greeted at the door by a concierge host, as is normal, but had to wait in line at the check-in desk. The clerk there kept us waiting while she tried fruitlessly to get someone to take us upstairs (there's no access to the fifth floor until your room number is activated on your wristband) and she ended up having to do it herself. Our room was finally ready some three hours after our arrival, but just inside the 3 p.m. check in time. Our room turned out to be smaller than similar rooms at the Yacht Club -- there was a four foot square intrusion in one corner, probably from the roofline, and there was no seating in the room other than a straightback desk chair. Uncomfortable if you're not ready for bed and want to read or watch TV. Staff members at the concierge stations never acknowledged our presence no matter how many times we passed by their desks, and there seemed to be trainees staffing the lounge who were hesitant to do very much.
Pros:Expanded concierge lounge
Reviewed by MouseDaddy Review Date: 04/23/2016
Rating: (10) Recommended
Our family- myself, DW, DS & DD (15 yo twins) enjoyed a 5 night stay Apr 12-17. We had stayed club level @ BC in 2014 and were very pleasantly surprised by the renovations that had taken place since that last trip. To start, our 1 bedroom suite was furnished with what seemed to be brand new furniture. We had noticed on our last stay that the rooms were starting to look a bit run down. Disney did a great job of completely refurbishing everything...new paint, wood trim etc. The furniture was placed differently which opened up space and made the room feel larger. There isn't quite the level of theming we'd seen in the past, but the room was very well appointed. And honestly, we kind of enjoyed a respite from the constant Mouse reminders. There were subtle touches that reminded us of where we were but it also felt more like the upscale experience you'd expect for the cost. We really liked it.
We were also very happy about the expansion to the Stone Harbor Club room. The new area, which looks great, has to be 3 times the size of the old room, which could get quite crowded. There were many more tables available and much more room to maneuver around the food offerings. I think that was a major concern in the past and nice to see Disney respond by expanding.
We had arrived late and checked in at the front desk as SH was closed (Rachel was super as was Front Desk Mgr Tea). I had set up our ADRs & special events so we didn't require the services of the SH concierge cast members. But they were very friendly each time we visited the club and I saw them working with other guests quite a bit. The food offerings at SH were similar to what we've had in the past. They had a nice selection of breakfast items including bagels, pastries, fresh fruit with yogurt dips etc. Afternoon snacks were adequate, dinner offerings were all very good and it was nice having access to pop, beer & wine. The club cast members were all very friendly and welcoming, eager to help with requests for to-go coffee cups or a beer for dad at the end of the day. They did a great job of keeping the lounge clean and the offerings available & stocked. Everyone was top notch.
Mousekeeper Michelle did a great job and was very flexible working around our schedule. But no towel animals? :-(
IMHO...no review of the BC can be complete without touching on two aspects...First, the unparalleled awesomeness of Stormalong Bay. It has to be one of the best resort pool areas in the universe. So nice to just spend a lazy day there. It's traditionally where we decompress on our first morning/afternoon. We always enjoy a room service pizza under the gazebo and a treat from Beaches & Cream. Pixie dust heaven.
And can it get any better?! Are you kidding?! It's Disney!! Of course it can!!! We were in room 3501...the very furthest Eastern end of the resort. A good stretch of the legs heading back to SH or the lobby (GPS would be helpful). But, oh my...we walk out a stairway exit door next to our room and we're literally 100 yards from the International Gateway entrance to Epcot...our favorite park. How cool is that?
You're also just across Crescent Lake from the Boardwalk area and all that it offers. And with the Yacht Club, Swan & Dolphin added in, you've got a really nicely varied selection of restaurants to choose from.
Another exceptional experience all the way around. BC is our default resort and we encourage everyone to stay there.
Pros:Refurbished Rooms, Enlarged Stone Harbor room, Proximity to Epcot
Reviewed by mdm24551 Review Date: 09/22/2015
Rating: (8) Recommended
We truly enjoyed the Stone Harbor Club at the Beach Club Resort. From the moment of our arrival we were treated as special guests. Our escort met us in the main lobby and accompanied us to the Club level check-in area where we were offered a complimantary champagne signature drink. The duty Concierge checked us in and provided us with the unique phone number and text message service to the Concierge Desk in case we needed any assistance during our stay. We made use of this service on several occasions and were always impressed with the service provided.
Other than the Presidential and Vice-Presidential Suites all other rooms on the Club level are "standard" rooms, but our room was very nice to include a decently sized balcony overlooking the pool and lagoon. It was an awesome view that we enjoyed many evenings and mornings. In my humble opinion it is worth the extra cost to ask for this view. The pool can be a bit noisy at times, but only during family friendly hours. They could, however, lower the volume of the kids activities at the pool by 50% and still have it be more than loud enough for participants, and much less intrusive for other guests. The Stone Harbor Club was excellent. Great fresh fruit at breakfast and a unique make your own yogurt spread. Hot oatmeal was there every day. A hot egg dish would have been appreciated, but was not part of the deluxe continental breakfast offering. The early evening offerings varied from day to day and always included two hot dishes and several unique salads. They have an assigned Chef who really cares about what he is serving and it shows. Salads were unique, cheeses were top flight. All in all it was excellent. Drink offerings were more than adequate with numerous wine and beers selections all of good quality. Later in the evening liquors were offered with dessert and were also of top quality. Chocolate covered strawberries were not offered, and would have been a top notch addition had they been.
Our stay was excellent and we would do this again. The lounge and the staff really made a magical WDW stay even better.
Pros:Service, staff, food and beverage offerings
Cons:None, but a little crowed on busy nights
Reviewed by EleanorofAquitaine Review Date: 05/23/2015
Rating: (4) Not Recommended
While we rarely stay at concierge level, we had little choice when the Epcot area hotels were so full at the height of the Flower and Garden Show but to book a concierge level suite. Compared to previous stays in the Beach Club villas and in concierge level rooms at the Polynesian (multiple times) and the Yacht Club, I have to say this was a major disappointment.
One major aggravation--- our suite was not on the same floor as the concierge lounge. No padding down the hall in our house slippers at the end of the evening for a snack. No carrying breakfast back to our room. Yes, we had access to the concierge floor, but going down a long hallway to an elevator and then up to the concierge floor each time we needed anything from the lounge meant that we didn't make much use of the lounge at all.
The suite was beautiful, to be sure, and at that price, it should have been. But we also had difficulty with the maid service. One morning, the maid cart was just down the hall from our room as we left for breakfast and when my husband came back upstairs after breakfast for a quick pit stop. So we were very surprised when we got back to our room after a long morning at the park, hot and sweaty and ready for a shower and a nap, only to find that at 3 in the afternoon, our room had not been serviced and the maid cart was no longer in our area. We called to find out why our room had not been cleaned and were told they hadn't gotten to it yet. Asked if we needed anything right away, we asked for some fresh towels so we could shower. After a very long wait, there was a knock at the door and a man handed me a huge stack of towels and washcloths--- six or 8 of each size. Then we had to figure out if it would be okay to take a nap or if we would be awakened by the maid at some point. So we called housekeeping and asked if we could expect the maid soon. We were told, no, we thought you didn't want the maid to come, just some towels. Sigh. So we took our nap and woke up grumpy. And then, as we were getting ready for dinner around 6:30, a maid knocked on our door. ready to clean our room. Since we were trying to get ready and leave, we told her the room was in use and we ended up with no maid service that day.
When we checked in, the complimentary champagne was lovely and the staffer very friendly. My husband told her that he usually had trouble with his magic bands not working after the first time or two he used them each day, so she said she thought she could fix that. She worked with it and handed it to him. Well, he didn't have the same problem this time--- after that, his band didn't even work to get our room open the first time. And since the room was not on the concierge floor, he had to go back upstairs with my band, so he could get the elevator to take him to the top floor to get his band fixed.
We enjoy the Beach Club and its stellar location. But we will not be paying to use the concierge level again.
Pros:Location of hotel, size of suite
Cons:Room not on concierge floor,staff, lack of good snacks
Reviewed by fdmarks Review Date: 02/27/2015
Rating: (10) Recommended
Truly enjoyed our stay during Valentine week. Staff was helpful in getting last minute dinner reservations at Be Our Guest and LeCellier.
Room was very fresh and clean Lounge was small but never crowded and plenty of choices. Have stayed at Boardwalk Concierge and there is no comparison. The Beach Club Concierge is now my EPCOT resort of choice. The staff was able to arrange for flowers in the room for Valentine's Day and took care of reserving a table at Victoria and Albert's on the 14th. The staff is very professional and go out of their way to make things happen. We have made reservations and will be returning to the Beach Club Concierge for the 2015 Flower Show .
Pros:Clean and fresh room plus friendly staff
Reviewed by blatzair Review Date: 02/23/2015
Rating: (8) Recommended
We are a repeat guest at the beach club staying on the club level.
The Beach Club has been our home for many years it's a great place to be!
That being said this past visit 1/29-2/4 2015 was somewhat of an eye opener for starters staff was changed and the new staff although very friendly not up on their people skills
Floor was remodeled and someone lost the whole Beach Club theme right down to the room number signs just a tile background? nothing in the room lets you know you're in a disney hotel could be any high end hotel any where.
Still would recommend the Beach Club not sure if we will seek another home.
Pros:Great hotel new lounge in big!
Cons:Moved some senior people around new staff not very savvy on handling problems, rooms & hallways re-modeled but paint chipping on doors already , removed heavy light blocking curtains and installed shades that do not block the light. although the rooms
Reviewed by kristin44 Review Date: 01/18/2015
Rating: (8) Recommended
My husband and I were upgraded to the concierge level on our honeymoon. The staff members were by far the best part of the experience. They were very polite and made sure to greet and congratulate us every time they saw us. The club lounge was a convenient option for a quick breakfast. We found it saved us a great deal of time in the morning and we met some really nice people. My husband and I are not big breakfast eaters so the variety was fine for us, but I could see how some people would be disappointed with the lack of options. The lounge did not offer much seating and some guests stayed at the tables for a quite a while reading newspapers and having coffee. We were lucky to find seats every morning, but other guests waited to sit.
We rarely return to the hotel during the day so we only took advantage of the snacks and drinks twice during our trip. The desserts we had were tasty and it was nice to have a quiet place to sit for ten minutes.
The room was a good size and clean. Mousekeeping did a great job and left towel art each day. My only complaint was that the walls were surprisingly thin. Toward the end of our trip a family checked into the room next to us and we could hear EVERYTHING they said. Overall, my husband and I enjoyed the concierge level, but we both agreed that it did not offer enough benefits for us to pay extra. We will return to a regular room this year.
Pros:Staff, Mousekeeping, Location
Cons:Small club lounge
Reviewed by Dopey1wa Review Date: 01/13/2015
Rating: (8) Recommended
We stayed here the week before Christmas week. The Concierge staff was wonderful and helped us with a couple of last minute changes. Rooms are nice. The upgrade of the rooms has started, so beware. Was a little disappointed in the variety, or lack of, food offerings. It was the same food every day of our nine day stay. A pastry filling flavor would change, but most everything else stayed the same. They are trying something new by asking what time you would like Mousekeeping to clean your room. Offering 2-hour intervals. Thought that was nice.
Pros:Concierge Staff, Mousekeeping, close to Epcot & Hollywood Studios
Cons:variety of food
Reviewed by Dispro Review Date: 09/07/2014
Rating: (8) Recommended
We recently decided to venture away from our beloved royal palm club at the Grand Floridian(GF) because we had heard good things about Beach club(BC). We were pleasantly surprised! Although we would not say that BC is better than the GF's main building club level (with its grandeur, nightly big band music, and better food offerings), the BC is much less expensive, its proximity to Epcot is awesome, and a couple of its staff members made our trip simply delightful!
One day, Neil (concierge) was telling us about a particularly delicious dessert that they serve on Saturday nights. We told him that we had to leave Saturday morning, and several of the delicious desserts appeared in our room later that night! Sean was also a good friend to us while we were there and even posed for a selfie with our teenage daughter -lol. As for BC's location, the view of the water with the other Epcot resorts surrounding was very nice, and my husband really enjoyed his morning run through the world showcase at Epcot (opens at 11am). When we had had enough of the crowds at the park, we retreated to the beautiful sand bottom pool with its water slide and lazy river. The pool at Beach club is actually better than the pools at GF!
Although the club lounge at BC is small, the staff does a good job replenishing food and cleaning up tables. The food offerings were good, but not great. They did have boiled eggs at breakfast time, which some people like. They also have oatmeal, fruit, bread/toast and pastries. The coffee machine can be used all day and makes a decent latte or cappuccino. Although the coffee machine was different from the one at GF, BC still had a selection of flavored syrups like at GF. During the day, they had the usual chips with dip but no grilled veggies like at GF. They served a couple of warm appetizers and a selection of cheeses/bread along with wine /beer from 5-7pm, but it was a bit limited. As with all Disney club levels, you can ask for a glass of wine or beer anytime! This is one thing that makes club level worth the extra money! From 8-10pm, they served desserts and evening cordials. Again, it was limited, but nice. The magically appearing Oreo Bon Bons were the best desserts we had the entire trip.
Everything considered, our trip to BC was well worth the money. If based on the experience we had, we would rate BC club level at a 10, but based on the food offerings and small club lounge, we gave it an 8. Once the club level room renovations and club lounge expansion are completed, I would imagine BC would be hard to beat! Our best tip for staying club level anywhere at Disney.... Make friends with the staff, and they will make your trip amazing!
Pros:Staff, pool, location
Cons:Small club lounge, limited food offerings
Reviewed by Suggs Review Date: 05/28/2014
Rating: (6) Recommended
Hotel rooms are in need of renovations. The carpets, bedding, etc. are old and outdated.
The club level room is very tiny and is difficult to accommodate the large number of concierge level guests that the hotel allows.
The food options in the club room are very, very limited. They really need to enlarge the club room area and expand on the food options.
It is very pricey to stay club level and I think that the value for the extra money spent to stay club level is not worth it.