Reviews of Theme Park Photo Pass
Reviewed by Ronniedawg01 Review Date: 12/28/2013
Rating: (4) Not Recommended
We purchased PhotoPass Plus for our granddaughter's first trip. Although the photographers were very pleasant and professional, the customer service end of this process was severely lacking. I placed my order for the CD that I had already paid for and a storybook that I spent literally 48+ hrs. making for my granddaughter's Christmas gift. I also checked 4 day shipping, which would have given me just enough time to receive the CD and book. The book was mailed one day AFTER the CD. The book arrived well within the 4 day window; the CD which was mailed one day earlier, again using the same 4 day shipping method, has yet to arrive. It is now 10 days after I received notice the CD was mailed, and still have not received it. Christmas has come and gone and still no pictures. In addition, I also noticed that several pictures were missing, so I emailed and called. They found all but one. It has never been found. I have pleaded with them to send me another CD and to mail it with tracking information. They do NOT answer my emails. Totally unacceptable and unprofessional. Never Again.
Pros:
Nice Photographers, Nice PicturesCons:
Receiving the CD and their customer serviceReviewed by there7777 Review Date: 02/12/2013
Rating: (4) Recommended
I use photopass less and less every time we go to Disney because it is so frustrating when u get back home and try to make and order the photos u want. By the time I get my photo projects complete and saved my photos are about to expire and then they want more money to extend the time and it turns in to more of a hassle than anything. Just have the photopass person use your camera along with theirs and then you can have the good pictures without having to fight with photopass website.
Pros:
opportunities to get everyone in the picturesCons:
cost, website extremely hard to work with!Reviewed by John Review Date: 11/15/2017
Rating: (3) Not Recommended
We received on My Disney Experience many pictures of people who were not in our party. Also did not receive some pictures that were taken. For example my wife and I rode Buzz Lightyear three times and no pictures of us showed up on MDE. I would not recommend purchasing this product again. Very disappointed.
Pros:
Some great pictures and vidoes.Cons:
Receivedc many pictures of people that were not in our partyReviewed by Kathy Cavalier Review Date: 09/29/2018
Rating: (1) Recommended
Had Memory Maker last trip in 2016. So many great shots. Nice for large groups. Nobody is left out.
