Reviews of Pop Century Resort (Value Resort)
Reviewed by Livvie325 Review Date: 10/10/2013
Rating: (4) Not Recommended
Room was not clean when we arrived. Took 1 hour to check-in due to confusion with reservation. We were charged for room and hopper passes upon check out even though we went through a travel agent. Desk staff would not explain the charges. After 30 minutes of discussion, we missed our magical express bus. Had to call travel agent once we got home to have money refunded. NIGHTMARE!!!
Pros:
Themes, bus transportationCons:
Front Desk staff and MousekeepingReviewed by Thea Review Date: 09/27/2018
Rating: (3) Not Recommended
Pop Century used to be my favorite resort. But, the most recent experience was not positive.
I do not like the new floors in the remodeled rooms. It's not the floors themselves, it's how dirty they are. I think the new "wood' flooring needs significantly more cleaning with a wet mop. But, many people now choose to forgo housekeeping during their trip to save a little. As a result, it was not possible to walk around our room with bare feet. That was particularly after a shower.
Also, the new shower is great, but if you have little ones not having a bathtub is an issue.
The food court really needs to be updated.
Pros:
Inexpensive (for Disney)Cons:
new flooringReviewed by lt4bags Review Date: 09/12/2018
Rating: (3) Not Recommended
Our very first stay from 8/31-9/6.. Usually stay at PO Riverside, but that resort was not offered with the free dining promo.. and while I know this is a value and not a moderate, and although I did expect smaller rooms and more guests, this was awful! Housekeeping or lack there of, not until after 5 pm most days.. had to call for towels and coffee, cast members not friendly and not really concerned with our concerns! Never any ice in the ice machines and it was HOT!! Very crowded, rooms are very nice but extremely small! Have no idea how a family of 4 would ever fit.. we were 3 adults. I would spend the extra $$ and stay a moderate level for sure. No Disney magic here.. 🙁
Pros:
FoodCons:
Housekeeping, Crowds, Ice Machines, Cast MembersReviewed by LuckyBMom Review Date: 03/19/2017
Rating: (3) Not Recommended
We checked in to a dirty, dusty, well-worn standard room. My husband called and asked to change rooms after discovering a black, greasy substance all over the TV remote. This was certainly not the oldest, grossest thing about this room. Thread-bare, FILTHY carpet, dust everywhere, ahem...HAIRS in the bathroom, etc. We called for the new room and met resistance from the front desk. We were promised a different room in the morning. Feeling unsatisfied, we called back and demanded to be moved immediately instead. This time, a manager assisted us and gave us a CLEAN room closer to the lobby. The comped us that night and we ended up getting a preferred room for the standard price. This was great but shouldn't have happened. The whole resort could use a good old-fashioned power washing. Lots has been neglected and ignored. I don't think we'd stay there again. It wasn't up to Disney standards and it was crawling with teens and college students.
Pros:
PriceCons:
Not clean, very wornReviewed by AL Review Date: 12/05/2016
Rating: (3) Not Recommended
I've always preferred the Pop Century over the last ten years, because you're just there to shower and sleep, right?
WRONG-- this hotel is always the furthest bus station at the parks, and the rooms feel dirty. Save up your money and go Moderate...it's worth it.
Pros:
Cheap. That's about it.Cons:
Where can I begin?Reviewed by brittanyaricker Review Date: 09/30/2016
Rating: (3) Not Recommended
We stayed at the Pop Century resort sept. 20-26th. I have been to Disney at least 10 times since 2007 and have stayed at the Pop Century resort in 2009 with no problems, but this was by far my most disappointing experience. First our check in, we did the early check in, and although it is only a request option, we chose to stay on the first floor and in a building close to the food court and transportation because I am 6 months pregnant ( we booked the trip before finding out). We also let them know that we may arrive a little earlier ( check in is at 3). When we arrived at 2pm, we still had no confirmation about our room being ready( which wasnt too big of a deal since we only had an hour to wait until check in) so we ate in the food court, which was terrible. After driving 11 hours and getting to the resort without our room being ready, we were at least hoping to get a good meal. The food was dry, cold, and had no flavor at all. Unless you got a bottle coke, the fountain drinks were terrible. Finally after we ate we seen it was close to 3 and we still didnt have a room confirmation so we went to the front desk and asked if it was almost ready and they checked us in (redid the whole process that I already did online) We were put in room 7225 which was not close to the food court and on the second floor. But even though they didnt fill any of our requests for our room, it was at least close to the elevator and not extremely bad. The food court staff was ridiculous the entire trip. Besides the food always being cold and terrible, the food servers were always miserable looking, rushing us through the food line, and skipping our orders Also it seemed like they always had new people working the registers that had absolutely no idea what they were doing every time. So the service at this resort was just terrible.
This entire trip was just a let down, it was our first time back in 2 years, and within those 2 years it seemed like Disney had just lost their magic. It wasn't the same. You usually go to Disney to enjoy yourself , not stress, and be happy... because it is suppose to be the happiest place on earth, but I did not get that feeling this year. Very rarely did I see a worker with a smile on their face or trying to make the experience one to remember like they used to. The resort was a complete let down and the food was terrible. It will def. be a while before we decide to go back and spend a ton of money for a Disney vacation.
On the positive aspects of the trip, the pool area was nice, and the bar had some tasty non alcoholic pina coladas. They also provided float vests for the younger children and mosquito spray in every room, which I thought was nice.
Pros:
cheaper than other resorts, pool areaCons:
food court, serviceReviewed by LLSS Review Date: 09/26/2016
Rating: (3) Not Recommended
We have stayed at the Pop numerous times and it is usually pretty good. This was a last minute trip just for MMNSHP, so we figured it would be a quick in and out of the hotel, no need to go all out on expenses. The room was ok. We didn't use the food court at all. However, it was not a great stay. First real problem is the other guests. It's hard to really kill a hotel based on what the other guests are like, but it really made the experience terrible. Things such as guests smoking wherever they wanted (near the busses, outside their door, etc.) with no cast members around to take care of it.
So, while I don't put that completely on the hotel, I do put the next bit on them. We did online checkin, and after taking our bags to our room (no issues getting in), I went to get our parking pass. The cast member proceeded to check me in and filled out a map for me (I had already told him we are in the room). No big deal. However, he sent me to the 80s building, room 8621. That is not where my text message (and subsequently where my family was currently at having our magic bands let us in) told us. Further, if you have been here before, you know that at the Pop, the building number is the first digit (hence he circled 80s), and the floor is the second digit (so if you were in 8212, you would be 80s building, floor 2). The Pop is all 3 stories, meaning not only does that room not exist, but it is impossible to exist at this resort. This shows me that Disney has cut a lot of training of their staff at this hotel, and that is unforgivable to me. For those wondering what happened, we had reservations starting the next day at a different hotel and that is the room he was pulling up. Once again, I don't so much fault the actual cast member as I do the management and what I can only attribute as a complete lack of training. In the end, I will just pay the extra $50 and go to a good moderate.
Pros:
Cheap, decent accomodationsCons:
GuestsReviewed by mycadoo Review Date: 11/06/2016
Rating: (2) Not Recommended
Been here about 20 times , now I know why the recent reviews hav been bad. Booked a room 6 months ago and I explained exactly what we needed. Of course not what I got and the answer was" sorry we are booked." Not acceptable. shame on them. Also no ac in lobby or food court. Do they really need to save money?
Pros:
—Cons:
Room incorrect, no help at front deskReviewed by EeyoreLove Review Date: 01/01/2016
Rating: (2) Not Recommended
I was recommended this resort by Passholders who love it. We hated it! I couldn't request a king bed. This absolutely baffled me as it's the main thing you reserve at any other property. I was able to request a "lake view" and we were placed in the 50s, with two double beds. The lake room was quieter until everyone was ready for bed. We could hear everything! I knew what show the neighbors were watching and that the other side were arguing about what park to visit! The beds were iffy, but the pillows were so bad we both had neckaches the whole trip. The toilet became an ongoing joke because it flushes so hard, it moves the air nearby. Of course this means you can hear every toilet nearby and the showers too. Even my white noise app couldn't drown it out. The positives: Mousekeeping was excellent (much better than the moderate resorts!) and being near Art of Animation meant we always had another choice for meals (which were surprisingly tasty) and transportation. Will NOT stay again, would rather travel less often, but actually get some sleep!
Pros:
Close to Art, MousekeepingCons:
LOUD inside the rooms, no bed choiceReviewed by melanieinma Review Date: 01/26/2014
Rating: (2) Not Recommended
I stayed Jan. 20-25. I could hear every thing that was going on in the other rooms around me. I could literally hear some one going to the bath room then flush when they were done. Disgusting to say the least. The food court the worst I have experienced at Disney. I did not get one meal for my self or for my family that we were satisfied with whether it was cold, dried out or burgers that were in steamers instead of being grilled fresh. I can not say any thing good about this place.
