Reviews of Mears Connect
Reviewed by Anonymous Review Date: 11/04/2023
Rating: (1) Not Recommended
Corralled like cattle to stand and wait for the bus , for what this is costing,,WHY ,, have we been standing here waiting 40 minutes
Pros:
NoneCons:
WaitingReviewed by Anonymous Review Date: 09/21/2023
Rating: (1) Not Recommended
We arrived to Orlando only to be told it would be more than an hour for our transportation to arrive. I ended up opting for a Lyft. I went to the counter to tell them I would not be utilizing my ride to the hotel but wanted to make sure I still had my ride back. I was told I had no problem and, in fact, would be refunded one way if I called the Mears center directly. Upon calling, I was told that my ride to the hotel was marked as "completed" and therefore would not receive a refund. That was already strike 2. On the ride back to the airport, we left 15 minutes late from the hotel, when we arrived to the terminal, my suitcase, which I rolled out of the hotel with no problem at all, would not roll and the wheels were cockeyed like the case was thrown and damaged. I replied to a survey sent to me by Mears and sent them photos of the case and an account of what happened only to be totally ignored. The worst part is, when I went to reference the email I sent them, it is totally gone from my email indicating that since they did not like my review,they'd just as well ignore it and give me the finger. Don't waste your time, money or sanity with this joke of a company. Uber and Lyft cost almost the same price and they are immediately available upon landing. Mears is an absolute trash service.
Pros:
NONECons:
Anything you can expect to go wrong.Reviewed by Anonymous Review Date: 05/22/2023
Rating: (1) Not Recommended
Like another reviewer, we were left stranded on the return trip to the airport. We were at the pick-up point early, bus was late, and when it finally did come, they pulled away before we were able to gather our things to walk to the bus. Customer service acted like it was our fault and just kept insisting the driver didn\\'t see us and marked us as a no show. No solution offered, no apology, and the rep actually disconnected me when I started to get upset. Had to find alternative transportation at the last minute. So stressful, not worth it, never again.
Pros:
......Cons:
They'll leave you stranded, terrible customer serviceReviewed by Anonymous Review Date: 05/06/2023
Rating: (1) Not Recommended
Horrible customer service. Tracking app doesn't work at all. Did not pick us up and unable to reschedule another driver to pick us up so they left us stranded on our vacation. Use literally anybody else for your trip.
Pros:
NoneCons:
They don't pick you up and leave you strandedReviewed by NikkiOK Review Date: 03/29/2023
Rating: (1) Not Recommended
We had an absolutely horrific experience with Mears when we arrived in Orlando last week. We took a late flight so Mears was our only non-ride share transportation option. Mears did not provide us with a bus but sent a taxi instead. It was at least 20 minutes until the taxi arrived and we were able to get going. Ten minutes into our ride to our Disney resort there were beeping sounds and smoke billowing out of the engine. The driver pulled over to the side of the freeway and contacted dispatch to send us another car. We waited on the shoulder of the freeway for over an hour before another taxi showed up. The new driver told us that the taxis are all so old that they are very unsafe. He said that his had over 350,000 miles on it and that the broken down vehicle had even higher mileage. His car’s rear windows were broken which caused problems at the security checkpoints at WDW. The taxi driver got lost and took several wrong turns on his way to our Disney resort. I would have thought that these Mears taxi drivers would know Walt Disney World like the back of their hands. Anyhow, after several wrong turns and the driver trying to drop us off at the wrong resort we finally arrived at our hotel at 3 am—over two hours after we had landed at the airport. That night was an absolute nightmare! We had no issues in the way back to the airport though. When I contacted Mears customer service about our horrific trip they said that nothing that happened to us could have been foreseen or prevented. I think having cars with lower mileage could be a start. The customer service lady said that all she was willing to do is give us a 50% refund on our arrival fares. Not even a full refund after being stranded on the side of the freeway for over an hour? Anyhow, I have used Sunshine Flyer in the past and have only had positive experiences. I will never use Mears Connect again.
Pros:
Operates later than Sunshine Flyer for late night flight arrivalsCons:
Took over two hours to get to our resort Car broke down and was smoking at the side of the freeway Windows didn’t work Driver got lost three times on his way to our resort Tried to drop us a the wrong resort Terrible customer serviceReviewed by Anonymous Review Date: 03/19/2023
Rating: (1) Not Recommended
We paid the elevated price for direct service, which is supposed to be a limited or no wait. Understanding it was still a shared ride. Once we got our luggage, we waited more than 30 minutes on the bus to depart. Next time we will pay for a private ride with direct transportation without the wait. The prices are about the same. Time is money at Disney World- literally. Waiting that long for a bus to depart is a waste of time.
Pros:
Coach is comfortable. Driver was friendly.Cons:
Time consumingReviewed by Anonymous Review Date: 02/07/2023
Rating: (1) Not Recommended
I would like to explain a terrible experience I had with Mears Taxi service on my vacation to Disney –
My family needed a ride to the airport early in the morning so I was told to book with a reliable company called Mears – My hotel said they would take care of me…… We needed a taxi for family of 5 at our resort at 4:15 AM – So we would make our flight at SFB airport at 7 AM –
I had a bad feeling after booking so I knew I was going to call that morning to be sure all was good. All was not good. I never got a text at 4 AM letting me know driver was on way….. I called Mears at 4:17 AM and they said driver was 24 minutes away – I thought well that’s ok, that’s why we booked early enough to not miss our flight.
After 26 minutes I called back. Operator said our taxi was taken by someone else, this is after we had been sitting at the lobby of our resort (family of 5 with young kids) since 4:00 AM – I asked how that is even possible – She started looking in to this and said our taxi went to wrong resort, and my phone number was entered wrong?????!!!!!!!!?????? She said we could get another one in 28 minutes......
HOW CAN THIS HAPPPEN!!!!!!!!!
I was so mad you would not even be able to comprehend! I booked a service that was supposed to be top notch, highly recommended so you could get me to my airport ON TIME!!! My family of wife and young kids which I was hoping to rely on you get take care of me!!
Thank God our resort took care of us and got us to airport 45 minutes before our flight took off
Pros:
They provide transportation to some people.....Cons:
NOT RELIABLE AT ALLReviewed by Anonymous Review Date: 01/19/2023
Rating: (1) Not Recommended
Airport to resort
Pros:
Small van with 11 people. Rediculous... Took an hour and a half to get to the resort after going to 4 other resorts.. rediculous.. will take Sunshine Flyer or Uber next time!!!Cons:
NoneReviewed by Anonymous Review Date: 01/07/2023
Rating: (1) Not Recommended
For my first mears connect we arrived at 12:40a at Orlando international airport. We were directed to the wrong terminal multiple times by airport staff and arrived at mears connect at 1:40a due to this. We then didn’t get onto a mears connect until 2:53a. We did not arrive at our resort until 4:00a.
Then for the second mears connect experience we arrived at what we thought was the pick up spot for it at our resort 15 minutes early. We were told by our first mears connect driver we would be picked up right here. The mears connect was at another location then the first mears connect left. I called mears connect to get another and they told me it would be a marked shuttle saying mears connect and that they would be there at 6:55a. I stayed in the location told originally by the mears connect staff to be, no mears connect again and no notification that the second mears connect had arrived. I then endured multiple messages, phone calls and emails to mears connect and they refused to pick us up. We had to pay a 75 dollar Uber instead, and mears did not refund.
Pros:
Can’t say there is one.Cons:
Non customer service friendlyReviewed by Anonymous Review Date: 12/13/2022
Rating: (1) Not Recommended
Pickup time was at 4:10pm on a Saturday night and flight was at 7:16pm. Plane door closed at 7pm. He was 10 minutes late to pick us up. We were the first pickup. There were 3 more pickups after us. We arrived at MCO at 6pm. And had to check in a bag so that added time. Earlier that week we received an email from the flight provider to expect long lines and delays. It took 45 minutes to get through security. We literally had to run to the gate and were the last passengers to get on before they closed the door. We always enjoyed Magical Express. But Mears is no longer the same. We will never use them again.
