Reviews of Disney’s Yacht Club Concierge Level
Reviewed by bosca Review Date: 01/29/2019
Rating: (10) Recommended
My daughters and I just returned from a 4 night stay at the Yacht Club over the MLK weekend and start of Epcot Festival of the Arts. We knew it was going to be busy so really appreciated the fact that we could walk to Epcot from the Yacht Club and not have to wait for a bus or monorail. Also appreciated being upgraded to the Concierge level! I checked in online ahead of time and received a text the morning of arrival that our room was ready and we could bypass the front desk. This was great as our flight was delayed and we didn't arrive at the hotel until after 11:30 pm. Did not realize we were on Concierge level until we got on elevator and had to use our magic bands to get to the 5th floor. Surprise! The lounge was opened but not staffed and we were able to grab a soda and head to our room. Our Standard room was down the hall and to the left of the lounge and had 2 queen beds and a pull out sofa and a balcony overlooking the front entrance and the villa grounds. There was plenty of room to spread out and the beds were extremely comfortable. The next morning I headed down to the lounge for some coffee and what I thought would be a light breakfast. Nope. They had such an assortment of fresh fruit, hot & cold cereals, eggs, as well as all kinds of breads & muffins. These basics remained the same the whole stay but also added in waffles, crepes, and a bacon/egg quiche on the different mornings. We definitely took advantage of the breakfast more than any of the other options since we were at the parks most of the day. On one of the late afternoons we did stop back in and were able to try out the hors d'oeuvres consisting of crudites, various cheeses, sliced roast beef and turkey with dinner rolls, chicken fingers, mac and cheese, smoked salmon and a few others I don't recall. You easily could have made a dinner out of what was there. Another night we came back in time to enjoy the desserts which included 2 to 3 assorted mini cupcakes, mini tarts, rice crispy treats, ice cream, fresh fruit, and cookies. Good thing we were doing a lot of walking on this trip! Overall, the lounge was busy but not overcrowded. There was an area with 2 small tables and chairs for kids placed in front of the standard Disney cartoon TV channel. There were 2 other sitting areas as well as an outdoor balcony for adults to use. The staff was very attentive and cleared dishes and wiped down tables as soon as they were emptied. The cast members at the concierge desk were also great and able to help me modify a reservation we had at Be Our Guest, reset our magic band pins and print out our Boarding passes. It was a great trip and spoiled us for any futures stays. But, isn't that what Disney Magic is supposed to do?
Pros:
Club lounge always had a good selection, friendly staff and very helpful concierge desk.Cons:
We had to check out and go home!Reviewed by YachtClubStitch Review Date: 10/02/2018
Rating: (10) Recommended
Really enjoyed my stay at the Regatta Club. When checking in, my husband and I only had to wait a few minutes for a Club Level Cast Member to take us to the 5th floor. They brought us upstairs and got us both a beverage while going through the process. We realized our Magic Bands had accidentally been set to not allow purchases and had to go visit them twice to fix it. (I'm an easy going person so we made light of it and they were super apologetic!). The food was excellent. I ate breakfast there every morning, and enjoyed the dessert layout at night. We did stop by around dinner time for some Hors Devours. My husband LOVED their chicken nuggets and I was a fan of their salads. They had 3 salad options every night. I stopped by for a mimosa on Sunday and found the staff extremely friendly and cleared our plates swiftly.
There was always a cast member available if needed at the desk. We didn't use them for much, really just cancelling a dinner reservation and adding on an extra day to our tickets. They always made sure to put on a smile and greet us every time we walked by.
This stay really lead me and my husband to decided to continue staying club level going forward. We had room 5151 which had a great view for the Illuminations Fireworks at night.
Overall, this was a great place to stay and the Club Level was definitely worth it.
Pros:
Friendly staff, great food, awesome location, quiet.Cons:
Hard to find seating in the lounge during breakfast.Reviewed by sand935 Review Date: 09/28/2018
Rating: (10) Recommended
We stayed here second week in September. Were upgraded this trip to club level. We have stayed at club level many times over the years. When checking in Gerogette helped us, she has one of those legacy blue cast member name tags so you know you are in special hands. She called someone to take us up to club level. Once we were up there we were offered something to drink while we sere checked in. Velma was one of the cast members working at the time and I saw that she also had a legacy name tag. She was very friendly and helpful. Hyacinth was the other cast member working and between the two check in went smoothly. We love the remodeled rooms. Our room overlooked the sand bottom pool so we could watch the kids play in the sand. the food was good. Like to start out the day with oatmeal and fruit and they had both. The appetizers were the best we have ever had here at club level. The deserts are alway excellent. Evening cast members were also very good. Miguel helped me solve several problems including on how to get the the special toy story annual pass member in the early morning when the boats and buses were not running. We love staying here,
Pros:
great service good views good foodCons:
hard to get reservations with discountsReviewed by mmagaillard Review Date: 07/25/2015
Rating: (10) Recommended
We stayed at the Yatch Club, club level June 21-27, 2015. We had an absolute blast! This was only the 2nd time we had stayed club level. The service was top notch; at check in we were escorted to the top floor to check in. We were met with champagne to welcome us home. Our room wasn't ready so we relaxed in the lounge for a while. In the week we were there we absolutely got our money's worth from the lounge. They stock can drinks and, depending on time of day, chips, cookies, fruit, chips, yogurt, and various desserts. You can also ask for beer (not kept out). The room was spacious and spotless! One of the employees even got us a hard to get dinner reservation the day before. Over all, we loved it and will stay club level again very soon!
Pros:
Excellent service, beautiful resort, did I mention the pool?Cons:
NoneReviewed by LucyKate0811 Review Date: 02/14/2014
Rating: (10) Recommended
We stayed at the Yacht Club from 1/26 - 2/1. We had a standard room room. Due to noisy neighbors (think crying children middle of the night, early morning and during the day) the extremely helpful staff found us a new and quiet room, so that my husband and I could sleep. Food choices in the lounge were fantastic, my husband had the ranch dressing and chips each day and missed them greatly when we returned home! We ate breakfast in the lounge each morning, pastries and baked goods were always fresh! The convenience of being located between Hollywood Studio's and Epcot was wonderful! We really enjoyed our stay at the Yacht Club!
Pros:
Professional Staff & cleanlinessCons:
noneReviewed by Chrisgriz Review Date: 10/09/2013
Rating: (10) Recommended
This was our first experience with Club Level, and Yacht Club did not disappoint. We had brought our own breakfast, snacks and drinks, but I think we had about 1 or 2 of those items the entire week. We are not big breakfast eaters, but the bagels, pastries, cereals and fruits were plenty to get us started in the morning. We had the Dining Plus, but still managed to grab snacks and appetizers each day. It was that good. The beer and wine in the evening was a refreshing and the varieties of drinks were perfect. My children loved the covered pretzels and the homemade potato chips. I definitely would spend the extra money for this upgrade, since I feel it provided 1 full meal (breakfast) and some extra perks (beer and wine) that could add up quickly if purchased in the resort elsewhere. The service was great. The food was always being filled and the plates were constantly being cleared.
Pros:
Food Variety and Friendly ServiceCons:
NoneReviewed by hello12345 Review Date: 06/11/2013
Rating: (10) Recommended
We had reservations for a standard room for 2 days in early June. Checked in around 12:45pm and we were upgraded to Club level. Not sure why, but with the amount of money we have spent at Disney over past 5 years I didn't feel bad about it. For breakfast they had juice, danishes, fresh fruit, cereal, and bagels. For dinner they had light finger foods (Couldn't really make a meal out of it). Beer selection was pretty good; Bud Light, Sam Adams, Heinekin, and Yuengling. Only complaint was beer was slightly warm. I don't think they kept it chilled prior to putting it in fridge. Desserts were limited. Liqueur selection was limited to a few different types of brandy and kahlua. Not a bad spread if you spend a lot of time at resort. Park commandos would probably not benefit from club level. I would consider club level in the future if I was using a passholder discount, but I would not pay full price for this benefit. Staff was extremely friendly.
Pros:
Friendly StaffCons:
Beer not cold enoughReviewed by rkold Review Date: 01/16/2013
Rating: (10) Recommended
We booked a standard view room concierge level from 12/4-12/10 to celebrate my birthday with an Annual Pass discount. We were met when getting off the Magical Express by a cast member who greeted us by name and helped us inside. She called upstairs to concierge and since there was a small wait there, checked us in immediately downstairs. Check-in was super quick (again, just like in Oct when we were not concierge) and then lead us upstairs. I loved our room, yes it was standard view, but the view was quite pleasant and it was not a long walk to anything but still quiet. We got a surprise of birthday balloons and some candy from the concierge staff which my DD loved.
Every cast member I met on concierge level was just lovely. They made me feel like I was visiting royalty. One night when we weren't going to back in time for dessert, they brought some back to our room and left it in the mini fridge for us since they said this was their favorite dessert and we had to try it. (And they were so good too, they were these delicious Oreo bon-bons!) I liked the food served in the lounge. My 2 year old DD loved the mini bagels and enjoyed that there was a TV, tables and chairs set up specifically for little kids. The mid-day snacks were the weakest part of the food service, but then most people are out at the parks so what was on offer was fine to me. Our family is vegetarian, yet we always found something to try during the dinner/appetizer time period and it was so nice to have fresh vegetables readily available. Dessert was super yummy too. We never had a problem getting a seat, though we did tend to eat breakfast later.
Dan in particular was super nice and helped me to get the reservation I wanted for lunch at the Prime Time Cafe as well as helped me make a reservation for dinner for our unexpected extension of our trip. The regular cast members of the Yacht were also amazing. Everyone was friendly and made us feel welcome. I felt like we were recognized and remembered and were more than just people staying at a hotel. When our flight home got unexpectedly canceled and rebooked for 2 days later, the cast members at the Yacht were an enormous help! They found us another room, tried to rescue our luggage from the airport and did everything in their power to make our two extra days as enjoyable as our planned vacation.
This was our first name staying concierge and it was really lovely. I love the location for the Yacht and we all adore the pool. I think the hotel is my favorite I've stayed at now. Our trip was so amazing, we're going to stay here Concierge again at the end of January.
Pros:
The staff, the staff, the staff!!!Cons:
—Reviewed by oldmxr Review Date: 12/28/2013
Rating: (9) Recommended
We stayed 12/13/14 to 12/16/14 for a long weekend. We went to DHS and ECPOT on the same day, perfect location. Staff was great!
Pros:
LocationCons:
A little long bus ride to the MKReviewed by krichburg Review Date: 12/08/2015
Rating: (6) Recommended
We stayed at CL from 11/22-11/25. We knew the lounge was being re-done before we got there. We did not know the whole floor was being refurbished! We requested a room from our CL rep near the elevator or lounge and while I realize they can not guarantee a room request, she said she would try. We were as far away from the elevator as possible! Quite a hike after a day in the parks and to grab a quick bite in the lounge in the am.
I also emailed our rep to tell her someone in our group (my sister) had a birthday when we were there & could they do something. A pin? A card from Mickey in the room? Whenever we've had a birthday in our group when we've been in the world, the birthday has always been acknowledged. This has been done at Pop, CB, AoA. Here-nothing.
We had to ask 2 people where to get the bus to MK. We also saw other families looking around as well. You had to walk over to the convention center. A small sign on the sidewalk as you walked up to the wait area told you where to go. Very confusing and quite a hike from the lobby!
Mousekeeping: not on their game. On our 1st night I saw there was something sticky (soda?) on the night stand. We also brought a glass of wine back to our room from the lounge and obviously the empty glasses were in the room when we left the next morning. When we came back in the evening - they were still there. It was our running joke to see if they'd stay there until we left - they did along with the empty "welcoming" box of chocolates they brought us on our 1st day.
Positives: Pool is fabulous. Walk to Epcot & boat to HS was SO convenient. The staff in the lounge was great & so accommodating. It got busy in the small space, but it was well organized. We had a lightbulb out over the bed and I called about it and asked if they should send someone right up. I said no the next day was fine & it got changed.
Would we stay here again? Maybe if it was a GREAT deal. It just didn't feel as special as I had hoped it would. I recommended "yes" for this resort because of the access to Epcot & HS and the pool can't be beat.
