The Concierge Lounge
Ever wonder what it's like to stay on the Concierge Floor at one of the Disney hotels? Welcome to the Concierge Lounge where you can find out all about this added luxury and get your questions answered!
Concierge Service Reader Reviews
Animal Kingdom Lodge
The term concierge actually dates back to the late Middle Ages and was coined by Louis XI. The role of the concierge has evolved over the years and today the goal is to "establish and maintain warm cordial relations with the guests frequenting an establishment" (International Concierge Institute).
Each hotel has its own interpretation of what exactly that means and how it is transformed into a guest experience. At Disney, you are pampered, to varying degrees, by Cast Member services and amenities. When you book concierge, you will be assigned a member of the concierge staff to assist in your vacation planning. The concierge can make priority seatings, obtain tickets for dinner shows and answer your vacation questions. The planner should contact you several weeks before your visit, either by email or telephone. This tends to be very sporadic and not a dependable feature. Your best bet is to contact the hotel's Concierge host directly.
Concierge rooms are usually located on a private floor or wing of the hotel and generally have keyed access. In other words, you wouldn't be able to just wander in on your own. Each concierge club at WDW offers a special lounge for guests. Coffee and continental breakfast is available in the mornings, snacks around the lunch hour, hors d'oeuvres and wine before dinner and dessert and cordials for early evening. The food offerings in the Concierge Lounge will not take the place of a regular meal!
If you have special dietary requests, your concierge can sometimes assist in getting you the item(s) you might need during your stay. Again, this tends to be very very sporadic depending on the resort and even the Cast Members you speak to.
The Disney hotels that offer concierge are now all the Deluxe Resorts (Beach and Yacht Club, Contemporary, Polynesian, Grand Floridian, Wilderness Lodge, Boardwalk and Animal Kingdom Lodge).
Some concierge clubs offer a special treat. For instance, at the Polynesian, the lounge has floor to ceiling windows facing the Magic Kingdom's Cinderella Castle. You can watch the fireworks in the comfort of big soft chairs, sipping coffee or your favorite after-dinner cordial. At the Boardwalk, the balcony provides a view of IllumiNations at Epcot.
Concierge rooms can cost $200 more than a standard view room. On occasion, you can find an Annual Passholder discount on concierge rooms, but don't count on it. For the most part, you will be paying full price.
There is one exception to paying cash, and that is for Disney Vacation Club owners. The Animal Kingdom Villas offer a limited number of rooms in the main lodge with concierge service.
As you can see, concierge is definitely not for those traveling on a tight budget, but it makes a wonderful, special treat for those who want something extra, like a special romantic getaway at the WDW resort.
Concierge Serves up Royal Treatment at Walt Disney World Deluxe Resort Hotels
LAKE BUENA VISTA, Fla. — It was a marriage proposal to remember at Disney's Wilderness Lodge in Walt Disney World Resort.
The groom-to-be spirited away his beloved, and concierge staff members set to work on the couple's suite. There was a rose-petal carpet from the Disney florist, an intimate table with lustrous place settings, a champagne bucket with the finest bubbly and an engagement feast fit for royalty.
When the couple returned, the bride-to-be was charmed, and love reigned with a little help from the Old Faithful Club concierge staff.
Disney guests can get the ultimate resort experience at eight deluxe Walt Disney World hotels: Disney's Animal Kingdom Lodge, Disney's Beach Club Resort, Disney's BoardWalk, Disney's Contemporary Resort, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort, Disney's Wilderness Lodge and Disney's Yacht Club Resort.
Each concierge club offers a varied menu of special services, from custom itinerary planning to private lounge privileges including complimentary breakfast, wine-and-cheese tasting and dessert-and-cordial hours.
"Whatever the request, we're here to say, 'yes,' " says Wilderness Lodge concierge manager Mark Newman. "We'll do anything within our power to pull strings and make it happen."
Requests honored through the years by concierge guests at all eight resorts include:
Setting the scene for marriage proposals and special anniversaries.
Searching local grocery and health-food stores for guests' special dietary needs.
Creating complete family vacation itineraries, including VIP and guided tours.
Sewing on buttons. Fresh-squeezing grapefruit juice. Shopping for gifts and souvenirs. Rearranging furniture in rooms and suites.
Securing electronic cables and special batteries for guests' electronic equipment.
Along with the expected top-of-the-line service, each Disney resort concierge prides itself on special offerings:
Kilimanjaro Club at Disney's Animal Kingdom Lodge offers guests of its 74 club-level rooms and suites the opportunity to book the exclusive Wanyama Safari followed by dinner and wine pairing at the resort's fine-dining restaurant, Jiko-The Cooking Place. Another option is the Sunrise Safari with private breakfast at Disney's Animal Kingdom theme park.
Stone Harbor Club guests at Disney's Beach Club Resort (95 club-level rooms and suites) and Regatta Club guests at Disney's Yacht Club Resort (67 club-level rooms and suites) are privy to concierge lounge menu samplings of braised beef, steamed clams and other sumptuous goodies. Guests can also book the new Albatross Treasure Cruise — a rollicking pirate excursion for kids of all ages.
The Innkeeper's Club at Disney's BoardWalk serves up chocolate-covered strawberries, plus milk and cookies for the kids each night for guests of its 71 concierge accommodations. Its charming cottages and garden suites include two-floor loft-style rooms with private entrances, wet bars and guest spaces.
Guests of the 14th floor Tower Club and the 12th floor Atrium Club at Disney's Contemporary Resort (64 club-level rooms and suites) enjoy some of the best rooms with views on Disney property — Cinderella Castle at Magic Kingdom and scenic Bay Lake. This very first Walt Disney World hotel opened with Magic Kingdom in 1971 and has hosted several generations of concierge guests who appreciate the short walk to the Magic Kingdom gates.
Disney's Grand Floridian Resort & Spa (181 club-level rooms and suites) wows guests of its Royal Palm Club and Sugar Loaf Club with curbside and in-room check-in, plus a daily tea event in both lounges. The Royal Palm features expanded lounge amenities including a generous sampling of cordial and liqueur choices.
The King Kamehameha Club at Disney's Polynesian Resort (108 club-level rooms and suites) features a two-story lounge with expansive floor-to-ceiling windows for a perfect view of nightly fireworks over Seven Seas Lagoon.
Old Faithful Club Concierge at Disney's Wilderness Lodge features a high cast-to-guest ratio for those staying in one of 50 club-level rooms. The 5-7 p.m. wine-and-cheese gathering includes hot menu items such as salmon pot pie and child-friendly foods from its signature restaurants.
Like all Walt Disney World concierge managers, Chris Ware of Disney's Grand Floridian Resort & Spa is accustomed to making celebrities and royalty feel at home during their stay. And that same service is extended to all concierge guests across Disney property.
"There's not really much we can't do as long as we're given time to do it," Ware says.
For more information about Disney club-level resort accommodations or reservations, guests can call 407/W-DISNEY (934-7639), a local travel agent, or check online at disneyworld.com.