Reviews of Yacht Club Resort (Deluxe Resort)

Reviews

52

Rating

8.46 / 10

Recommended By

87%



Reviewed by Anonymous Review Date: 06/07/2022

Rating: (1)
Not Recommended

We stayed 10 nights. They never emptied our trash. Never gave us trash bag liners. Twice put stained sheets on our beds! Gross. Not magical. Pool is pretty but overrated. Very hard to keep track of kids with bridges obstructing views. Sand will end up in room which housekeeping won't clean. Check out is 11am. Housekeeping knocked on our door at 8 am, 9 am and called at 930 asking us to leavproperty. Over flowing in lobby on multiple occasions. Location and breakfast at ale and compass are only perks. Cast member in charge of crafts failed to show up. Planned this trip for over year. So very disappointed in this Disney property.

Pros:

Location

Cons:

Inexcusable housekeeping, cast members are a no show, way over priced.
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Reviewed by fluffy30 Review Date: 09/08/2013

Rating: (1)
Not Recommended

We stayed here Sept 1-2 after our cruise and were very disappointed. We arrived at 9 am and waited for a text (it never came) to tell us our rooms were ready. At 4 pm we returned to the front desk to get our room numbers and went to discover our connecting rooms also shared a large balcony with two other rooms. One party had belongings strewn all over the place and our 4 yr olds ran straight into their room. Back at reception, we made it clear that this was not acceptable and were given rather dingy looking rooms overlooking a roof that was littered with beer bottles, trash and an empty beer case. We were shocked and called the front desk to report the mess. After returning from dinner that night we discovered someone had entered our rooms and left curtains pulled back and the balcony door open. To add insult the mess was cleaned up off the roof and all piled outside our door. Another call to the front desk resulted in a bunch of excuses and a basic couldn't care less attitude. This is not a deluxe resort and I have stayed in nicer motels. The pool is great and location to Epcot and Hollywood Studios convenient but I would rather stay elsewhere and drive to the parks.

Pros:

Close to Epcot, quick boatride to Hollywood Studios

Cons:

Poor service, not clean
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Reviewed by Brine6415 Review Date: 02/09/2014

Rating: (2)
Not Recommended

For starters we are a family of 4 with 2 boys, ages 4, and 6 months. This is our second trip to Disney with our 4 year old. We stayed for 5 nights and 6 days at the Yacht Club. 3 of those nights were paid for by me, and the remaining 2 were on a Disney Resort credit that we received after our last stay at the Wilderness Lodge 2 years ago. Most of our issues during our last stay were as a result of construction going on at the Wilderness Lodge. (Im sure that review is still buried in my profile if your really interested)

For whatever reason Disney was unable to join the resort credit reservation with our other reservation and this caused some minor problems during our stay. This also caused us to receive 2 sets of magic bands and 2 sets of magical express tickets with one end open on each reservation.

We arrived fairly early on Monday and went inside to check in. I was immedaitely impressed with the decor and cleanleness of the lobby. The scent that they are pumping through the lobby was fresh and not overwhelming. The staff was very attentive and helpful. While waiting to check in I was brought over to the Concierge desk by an employee to expedite the check in as there was a line at the regular check in desk. The guy who checked us in (Mike) was extremely nice and very creative. He was, however new to that resort and didn’t know where anything was which made the total check in time approximately 30 mins. We had pre requested a ground floor room during the online check in and were told one was available.

When the check in was over we were told that the room we had been assigned was ready for us however it had not updated in their system so our magic bands would not work to let us in the room yet. We were then told to call the front desk after 15 minutes to check on the status of our magic bands / room keys. We were then let in by a bell hop. Approximately 15 mins later I called the front desk to see if “Their system had updated” and the person on the other end of the phone had no idea what I was talking about. They tried to figure it out but I was inevitably transferred to another person who I had to explain the story to again.

The room itself appeared to be clean and well maintained and besides a gigantic dead mosquito on one of the beds. We didn’t see any issues until we pulled back the curtains and walked outside. When we went outside on the patio we immediately noticed that we were directly in front of the adult pool which was under construction. I’m not sure why Disney chose to overlook this detail with our reservations. We were staying on a resort credit that was given to us largely in part to a massive amount of construction that was going on during our last stay. And here we were again with a nice fresh view of some lovely construction. I then called the front desk and asked for another room. I was told that one was ready and we were moved to room 1085.

Upon switching rooms we found our new view to be exceptional as it had lovely views of the courtyard and water. The room was clearly an older one as the carpet was worn, the AC unit controls appeared to be from the 70’s. We also noticed a strange musty smell in the room which I chalked up to the ac being off and the room sitting unoccupied for a while. We then laid our kids down for naps and waited for our luggage to arrive. 3 hours later our luggage had still not arrived and I called the bell hops. They then advised me that our luggage had been sent to our first room and was waiting in there. They then advised that they would go an retrieve it for us. This again was a lack of attention to detail on Disney’s part and I wasn’t all that happy that our luggage had been sitting in a room that someone else could have had access to for at least 2 hours.

After a few minutes in the new room I noticed that one of the light fixtures above one of the beds was missing its knob, exposing the plastic. Due to the design of the room this was very noticeable and quite frankly unacceptable for a $420 dollar a night hotel. I then mentioned this to a the bell hop that brought us our luggage and was advised that it was going to be taken care of. When we returned that evening the knob was still missing. The next morning I walked to the front desk and spoke to a manager who advised me that he was going to take care of it right away. This didn’t happen, and that evening when we returned to the room the knob was still missing. I then returned to the front desk and spoke with another manager for the now third time. A few minutes later a maintenance guy showed up and fixed the knob.

In addition to the knob I also noticed that the room had significant rust on some of the metal fixtures in the bathroom and a bunch of tangled wiring from lamps and other items in the room, visible on the floors between the furniture. The fridge was also unplugged and I had to move the entertainment stand to plug it in. There was also visible trash in the mulch directly in front of our patio to include a wine cork, a cigarette butt, and several small pieces of white paper. Again a significant lack of attention to detail on Disney’s part.

When we went out to hit the parks the following day I noticed some water damage in the ceiling outside of our room. There also appeared to be mold growing on the ceiling as a result. I then noticed it was in multiple sections of the ceiling as we walked down the hallway. This is, point blank, UNACCEPTABLE. I can deal with having to plug in a fridge or some rust on a fixture in central Florida but water damage and mold? Really Disney. For $420 a night???

During the remainder of our stay things didn’t get much better in regards to the hotel. The room continued to smell musty and got so bad that we had to open the patio door to get fresh air in the room on a daily basis. When the maid came in to clean the room, not much cleaning was done as the carpet was never vacuumed and some of the glasses we got one day had a nasty looking white spuge on them which I hope was undissolved dishwashing detergent. Also the maid forgot to replenish our ice bucket liner and I had to call and request one.

During the end of our paid stay we received phone messages and a letter advising us to please come to the front desk and arrange our Magical Express Transportation. I had to go the front desk once again, to make sure they understood that we had 2 reservations and that we were not leaving and wanted to stay in the same room. This was finally addressed but almost everyone I spoke with appeared unfamiliar with a Disney resort credit and was unclear how to proceed. Furthermore once we had checked out of our first reservation and into our second I received a phone message asking me to come to the front desk and provide them with a credit card for the second reservation. I had already done this online and they also had my card from our first reservation. Yet another lack of attention to detail.

However I’m glad that I didn’t respond to this request as when we went to check out on our last day there they handed me a bill for $202 Dollars. When asked what this was for the clerk couldn’t explain it and had to go in the back to check with a manager. She then returned to tell me that it was the taxes and fees for our last 2 nights. I then explained to her that those nights were on a Disney resort credit and that there should not have been a bill for anything. I then had to provide the letter I received from Disney in regards to the resort credit. Thank the lord I didn’t provide them with another credit card and they weren’t smart enough to use the one from my first reservation or this amount would have been charged to my card. Another huge lack of attention to detail and yet another issue I and to deal with while on vacation. I was finally told that the charges would be taken care of.

My final complaint about this resort comes from the convention center located in the middle of the Yacht and Beach Clubs. I understand that convention business has to be a huge source of revenue for Disney but the last thing I want to see on vacation is a bunch of suits clogging up the front lobby discussing business deals throughout the entire day. This place was so busy with conventions that I don’t think there were many other families staying there at all.

I’m not quite sure why Disney can’t have a separate lobby / meeting area for these convention guests and coordinate their room assignments to be in the same area and away from the families who are trying to enjoy some of the so called “magic”.

To sum it all up we had a good time enjoying the parks and other attractions at Disney. This resorts pool is amazing and is easily its greatest feature. The grounds of the resort are also maintained very well and a pleasure to look at however, I can not get over the lack of attention to detail on Disney’s part regarding the rooms and reservations I paid a significant amount of money to stay for the 3 nights that I paid for, a dining plan, 5 days of park tickets, and countless other items that were purchased at the resort and parks. The experience we had with the rooms was unreal and I can’t believe that this level of negligence exists at a so called Disney "Deluxe" Resort. I expected a magical experience and what I really got was anything but. No folded Mickey towels in the room after day 1, no anything consistent with a $420 dollar a night room at Disney World. I'm not an unreasonable person this is just poor, poor, management, and service at a place that is supposed to be known for its level of service. What a shame.

Pros:

Grounds are Beautiful

Cons:

Rooms are terrible
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Reviewed by TRAVELPOP99 Review Date: 12/09/2013

Rating: (4)
Not Recommended

SPENT THE LAST WEEK HERE.....VERY DISAPPOINTED WITH HOTEL.....WE STAY AT THE DELUXE RESORTS TWICE A YEAR FOR THE LAST 8 YEARS....THIS WAS THE LAST ONE WE TRIED AND WERE VERY VERY DISAPPOINTED..NEVER STAY HERE AGAIN....VERY RUN DOWN FOR A DELUXE HOTEL......

Pros:

LOCATION

Cons:

DIRTY,INDIFFERENT STAFF,LONG BUS WAITS
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Reviewed by JackieB Review Date: 10/15/2016

Rating: (5)
Not Recommended

I just stayed at the Yacht Club and I was very disappointed. I stayed there a few months ago and everything was wonderful...this time though...it was not. First of all the CM at registration was a bit strange. I went to the desk and told him I had reservation for one night and he looked at me and said "For?" Um...the resort. Do people go to the resort registration desk to check in for other reservations that I don't know about? I just thought that was strange. He told me my room wasn't ready but it would be a king room with a water view. This was great since I paid for a standard room and thought this was an upgrade...not really the room was not great. I walked in and thought it looked like a really nice room, king bed, sofa, chair, desk. The good: The view was awesome. It was a water view on the first floor. The bad: The bed was awful. It actually had a board under the mattress on part of the bed. It was very uncomfortable. I woke up in the morning with a backache. The worst part of the room was the bathroom. I've had larger bathrooms at the moderate resorts. I have to use a walker so in order to shut the bathroom door I had to walk as close as I could to the toilet (walker over the toilet) turn slightly, lift the walker a little and then shut the door. The sinks, toilet and shower were all in one cramped area. For the price I paid for a deluxe resort I was so disappointed in the room. If I had been staying for more than one night I would have asked to switch rooms. So next month when I return for a couple of nights the Yacht Club won't be the resort I choose to stay at.

BTW...Mousekeeping, valet, bell services, room service CM were outstanding.

Pros:

location, view

Cons:

bed, bathroom
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Reviewed by Anonymous Review Date: 12/30/2020

Rating: (6)
Not Recommended

We stayed in November 2020 and were impressed by the location. Being able to walk to both Epcot and Hollywood Studios was a great benefit. However, food service, housekeeping and the feel of the resort were not great. The resort just didn't feel welcoming like the neighboring Beach Club. We had to call for clean towels after a couple of days because no service was provided every other day as promised. Room was refurbished, but did not have a door between the vanity area and the room and some of the furniture was banged up.
The Ale and Compass Marketplace was too small to handle the number of guests wanting to get a quick bite to eat, but the cast members were trying hard.
Expected more from this resort.

Pros:

Location, location, location.

Cons:

Quick service area too small. Room and housekeeping were just ok.
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Reviewed by Imjustababyduck Review Date: 10/01/2014

Rating: (6)
Recommended

We stayed at the Yacht Club for the first few days of our trip (and then switched to The Boardwalk Inn). The Yacht Club certainly has a more deluxe feel to it -- from the lobby to the pool.

We arrived later in the evening on our first night and our room was a LONG way from the front of the hotel (and that was the only way out). We had to walk to the end of 3 extremely looooong hallways to reach our room. It was an unbelievably long walk and a depressing way to both start and end your day. I would rather pay more for a room and be in a smaller hotel. Along those same lines, the parking situation was untenable for this hotel. Your only real choice was to pay $20.00 per day to valet. That is not the way I would prefer to spend my money. If you are going to make a hotel that large, you should have parking to accommodate the guests. This wasn't simply a matter of the lot being far away; it was a matter of the lot being a fraction of the size it needed to be (and, it was far away as well).

Our room was clean (as was the entirety of the hotel). We enjoyed the luxurious feel of the hotel, although that wore thin on those LONG walks to the room.

The pool was amazing. It is huge and perfect for kids. It is shared with the Beach Club, but it never seemed to be too crowded. The slide started across the wide walking pathway and the kids (and adults) seemed to love it. The pool is very well done.

We did not use housekeeping (personal preference), but our room was clean when we arrived. Some of the things in the room appeared a little worn, but we don't spend much time in the room so this didn't bother us as much as it might others.

I would stay here again.

Pros:

Close proximity to two parks

Cons:

Really, really big hotel
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Reviewed by dbfromcincy Review Date: 05/01/2013

Rating: (6)
Recommended

Did not live up to my expectations.

Upon arrival first room (2087) had an odd smell to it. My wife refused to go into the room. On way back to lobby to switch rooms, meet a mousekeeping staff. She came into room and confirmed the smell was not any of the chemicals/disinfectants they used.

Check in staff was quite cranky about changing us to another room and made comments about none being available. Did end up making the change without having to escalate.

Room noise was tolerable but noticable, except quite loud on balcony. As rooms share common balcony divided by a partion, the noise travels very easily and we were next to a young child who loved to talk to herself.

Quick service options limited requiring a hike to get Beach Club.

For the $'s I would choose the Magic Kingdom hotels (GF or Poly).

Pros:

Location

Cons:

quick service limitations
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Reviewed by Anonymous Review Date: 04/03/2021

Rating: (7)
Not Recommended

We just stayed at the Yacht club with our 2 children. Although we have been to Disney many times, this was our first time in the Boardwalk. We loved the location! Walkable to Epcot and Hollywood Studios. It’s so pretty on the Boardwalk at night! Room was nice, smaller than we are use to, but it was okay. My one complaint, and it’s a big one. The Market Place is terrible. Options are so incredibly limited. We walked over to the Swan to get dinner tonight. Disney needs to do better. Right now with COVID, many restaurants are closed so the Market place quick service at the hotels should have better options! Even the Beach club options are just okay. Very disappointed for a Deluxe resort.

Pros:

Location, pool.

Cons:

Food options, Market place is lame.
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Reviewed by WDWHort Review Date: 04/06/2020

Rating: (7)
Recommended

Yes the pool is amazing. Yes the updated rooms are great. There is one flaw to this hotel the layout. You can feel so isolated and not in a good way. This is a resort that could have been the best. Location, pool, theme, food it’s all there but the layout is so bad it’s a mile from a room to the lobby food pool anything. The halls are in desperate need of refurbishment.

Pros:

Pool Pool Pool. Location Location Location.

Cons:

Awful layout holds this resort back and to think it was designed at the same as The Grand Floridian a resort with an amazing layout.
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