Reviews of Polynesian Village Resort (Deluxe Resort)
A Disney Deluxe Monorail Resort in the Magic Kingdom Resort Area.
For full details, Fact Sheet, Photos and Videos visit: http://allears.net/acc/faq_poly.htm
Reviewer: disneymom5 Review Date: 02/13/2019
Rating: (10) Would Recommend:
Our favorite resort, albeit expensive—even by Disney standards. You will be paying a lot to stay here. But on the upside...Really gorgeous grounds, fabulous pool (plus a quiet pool, if you prefer) wonderful location, monorail, relaxing and fully immersive theming, and honestly, some of the best and nicest Cast Members you’ll find in all of WDW—Seriously! Some of these CM’s have been here for 20+ years, and they’re true Disney gems.
However, since they built the bungalows on the beach, the views (particularly in front of the Concierge building, Hawaii) have been severely impacted, such that now only the third floor rooms in Hawaii have a true theme park view. You can no longer see the park and beautiful view of the water from the first floor rooms, and it’s obstructed from the second floor also. Why did Disney decide to place the bungalows DIRECTLY in front of Hawaii and ruin the views for so many club level guests?...it’s inexplicable.
But, that issue won’t necessarily be a factor if you’re in a standard room in one of the other longhouses. We stayed in Samoa, which is a great location but look at a map to decide which longhouse would work best for you, and consider specifically requesting that building. For example, you may want one of the longhouses closer to the TTC. If you like to play basketball, work out daily or plan to use the fitness room shared with the Grand Floridian, perhaps you want one of the buildings closer to the GF. All the grounds are so lovely at the Poly that even an entry-level garden room will give you a nice view.
The volcano pool is awesome and kids (and some grown-ups!) will love the water slide. There’s a great water play area for little ones. There are swings on the beach to just relax and watch boats go by, and there’s a volleyball area on the beach too. The beach area is nice but thanks to the bungalows, not even close to the picturesque, serene retreat it once was, sacrificed just so they could build a few bungalows for the very tiny fraction of guests who can actually afford them. (Why didn’t they just put them on that peaceful, secluded strip of unused beach between the Poly and the Grand Floridian?? They had to put them right in front of the Hawaii building and basically take away 75% of the prime beach area?...Really??) Of all of the changes to the Poly over the past 15 years, this and the removal of that stunning, huge water feature in the center of the great ceremonial hall, have been the absolute worst changes. But, other changes have been mostly positive.
Great theming and atmosphere, food and nearly everything else is conveniently located.
‘Ohana is fabulous for dinner and a must to visit at least once, especially if you have the table service dining plan. The character breakfast is fun and relaxing, and unlike other great character breakfasts such as Crystal Palace and Chef Mickey’s, this one brings the food to you! So there’s no chance of missing those photo ops because your kids are at the buffet.😊 (I recall many times, trying to round up my kids from a long and expansive buffet so they didn’t miss Pooh or Mickey!)
Captain Cooks is a great counter service option, and one of only three locations on all of WDW property which is actually open 24 hours, at least at this point. (Another is Picabu in the Dolphin, I can’t recall the third.
The beach is a great place to see the fireworks, and the music is on the speakers outside so that’s a great option of you don’t have a view from your room. However, visitors all over WDW have also discovered this prime viewing spot; since most of the beach was taken up by the bungalows😒 it can get really crowded on the beach so grab your spot early.
Don’t forget to watch the Electric Water Pageant right before the fireworks, it’s not to be missed! It visits all the resorts on the water and stops at the Polynesian around 8:50 each night, so enjoy! Aloha!🌴
Pros:Great location, monorail, gorgeous landscapes and immersive theming
Cons:Costly, even for a standard room
Reviewer: Sandy Review Date: 09/30/2018
Rating: (1) Would Recommend:
We stayed here on our very first trip to Disney. Wanted to be on the monorail. While it was convenient for that purpose, I otherwise don't think it was worth the deluxe price tag. May have been updated since, but when we went I was shocked that our room was so old and in desperate need of an update. Not what I was expecting for the money.
Reviewer: paulacraiglow Review Date: 09/26/2018
Rating: (3) Would Recommend:
We stayed at Poly, our first time, for my son's 14th birthday. Normally we stay moderate and I would not usually spend the money but I had heard so many rave reviews that I bit the bullet and spend the exorbitant cost. We arrived late evening and had already received our text so went straight to our room. Was disappointed in how dirty our building was in the hallway and elevator area. It looked like the carpet had not been cleaned in months. While the room was clean, it was plain and a bit worn. While I will admit my expectations were high due to the cost, we have stayed at nicer moderates.
The quick service cafeteria was small and did not have a huge selection, which was disappointing. The parking was awful and one evening, I took the very last parking spot. I assume this is due to everyone coming to eat at the restaurants.
The couple of bright spots were the cast members. They were always friendly and had smiles on their faces. Our interactions at the gift shop and concierge would very good. We also enjoyed the boat ride to the Magic Kingdom. Although we did have to wait a couple times for one with enough seats. And on the morning of our early morning breakfast at Crystal Palace, the boat was almost 30 minutes late starting service.
I am sad that it did not live up to my expectations and I will not visit again, other than to eat at Ohana!
Pros:lobby, dole whip access, cast members
Cons:rooms, transportation to parks, food service
Reviewer: Hbgriffin76 Review Date: 09/25/2018
Rating: (10) Would Recommend:
Best hotel ever! Beautiful atmosphere, gorgeous gardens, multiple ways to Magic Kingdom and Epcot. My favorite!
Pros:Monorail and atmosphere
Reviewer: Michael P Review Date: 12/20/2017
Rating: (1) Would Recommend:
As a long-time Disney fan, particularly of the Polynesian resort, it pains me to give this resort hotel a poor rating. However, I believe it is justified based on two things - poor service and inconvenient to the theme parks. I'll explain...
The service at the Polynesian was surprisingly poor. For starters, housekeeping (or "mousekeeping" as Disney calls it) was not on the ball. We had to keep asking for more in-room coffee pods, since they did not refill them daily. On one day, we slept in and went to the park in the afternoon. Apparently, that must have caused them to skip our room and it evidently NEVER got serviced that day, which left us with no new towels and a dirty room to come back to. On our second day there, I misplaced my flip flops at the pool area and had to chase down housekeeping and resort lost & found to find them. Every time I called, I was told in an uncaring tone that they don't have them and there's nothing they can do. On the second to last day, they miraculously appeared in my room. Really??? It took you all week to find them??? Finally, on our last day, I went to lobby concierge to ask about arranging transportation off-site. After waiting in line and listening to the concierge cast member have thorough conversations with each guest about dining, thing to do, etc., when it was my turn, he offered a very cold response and said "your only option is Uber or Lyft." After explaining that I'd prefer a taxi service instead and asked if they can arrange it for me, he said he cannot do that but provided me a number for Mears taxi to call. Really??? You're concierge!!! It's YOUR job to arrange transportation for me. Why would you make a guest do that? I guess since it's not revenue for Disney, they don't give a hoot.
As for the so-called convenience factor of staying on the monorail loop - that is a bunch of baloney! Disney recently switched bag checks from park entrances to the resorts. While this may save time at the parks themselves, resorts like the Polynesian get HUGE lines of people trying to thru bag check on onto the monorail. On one particular evening, it took us 90 mins to get from our room to the entrance of the Magic Kingdom. That's right, Disney, 90 minutes! You can see the castle across the lake from the resort but due to this terrible new system for bag checks, it causes a large bottle neck. We tried taking the water taxi from the Poly boat dock to MK, but had to wait for three separate boats to arrive before being able to get my family of four onto one! The other option was to walk to the TTC and take the ferry across the lake to the MK. Despite these options, none of them were convenient at all, made us miss precious time at the parks, and caused a lot stress for my wife and I with two small children in tow.
In summary, for the exorbitant amount of money we paid to stay the Poly, it was NOT at all worth it. The service was poor, almost unacceptable for Disney standards. The convenience factor was not there. Looking back, we could have stayed at a Moderate or Value resort for half the cost, and received the same level of service and convenience. The Poly is a rip-off and the prices Disney charges is highway robbery, considering the poor experience we had there. I have a feeling if I complain to Disney directly, they will respond the same way they did during my trip - with an unfeeling spirit and dismissal.
Pros:Grounds, pools, dining
Cons:Poor service, inconvenient to theme parks, not worth the money
Reviewer: senseicj Review Date: 08/17/2017
Rating: (10) Would Recommend:
This to me is by far the best resort at WDW and possibly the best I have ever stayed in. All the restaurants from Ohana to Capt Cooks and everything in between. This is my favorite bar in WDW also. You get immersed in the Island atmosphire and almost forget you are at WDW. If you stayed here for a week and never went to the parks it would still be a great vacation
Reviewer: disneyhardin Review Date: 11/18/2016
Rating: (10) Would Recommend:
We just got back from our 4th stay at the Polynesian. We just love it there.
We spent more time at the resort this trip than we had before and it was great. Our room was on the 3rd floor or Rarotonga and the Oasis pool is just outside that building. We spent a ton of time at the pool/hot tub. The new zero entry pool is fantastic. We got several drinks from the bar and my husband had a burger from the Grill one afternoon that he said was great.
Our room was very clean and comfortable. We were the last room on the hall and so I think we were the last stop for housekeeping. My only complaint was that it was near 3 pm each day before our room was made up.
The Lobby, food court and shops were all great and all the Cast Members working in these places were friendly and helpful.
Transportation was excellent. We took the boat back and forth between Magic Kingdom. For Epcot we walked to the TTC and took the monorail. We took the bus to Disney Springs and the monorail from the Polynesian platform to the Contemporary for Breakfast one morning. We never waited more than 10 minutes for any transportation.
It was a fantastic stay and we have already booked to go back next year.
Pros:We love the Polynesian
Reviewer: KarissaB1 Review Date: 09/16/2016
Rating: (10) Would Recommend:
This was my first adult stay at the Polynesian since staying there 1 time as a child. What a wonderful experience! This resort will spoil you with the Disney transportation system. Having usage of the monorail to MK and Epcot and the Boat to MK is wonderful. We stayed on a first floor room in Niue. This building is the perfect location. You are located between the 2 pools and right outside of the main Ceremonial House. Everyone on property was friendly. We would definitely recommend this hotel. You will share buses with the Grand Floridian, but most of the time we were still able to get a seat.
Pros:Location, usage of the monorail and boat system to MK
Reviewer: disneyhardin Review Date: 11/13/2015
Rating: (9) Would Recommend:
This was our third stay at the Polynesian. We love it here. The rooms are large and the convenience to the parks is fantastic. We requested a room in Rarotonga and got our request. I wish though, I had requested a room in a different building. Our third floor room had a nice balcony that over the looked the construction at the East Pool - not great to look at, but it was my fault for requesting that. Once the construction is done, that view will be a nice one. Despite being up at the front of the resort, we could still see Wishes pretty well from our balcony and that was nice.
All the castmembers we encountered were friendly and helpful. Our room was cleaned and restocked everyday with no problems.
The monorail opened later in the morning than it had in the past, but we were provided with a schedule and were given plenty of information about how to get where we needed to go without the monorail, so it really wasn't a problem.
We really love this resort and already booked a bounce back for next year. I can't wait to see how everything looks when the East Pool construction is finished.
Pros:convenience to parks
Reviewer: KnightTime Review Date: 02/07/2015
Rating: (8) Would Recommend:
We were there the second week of January 2015. Construction all over the resort. Should look great when finished! The walk from the TTC was forever long around the construction...a sign warning this (on the "walk to the poly" sign)stating that would have helped us at the end of a long day.
Warning! The bus will not run on a Race day. A BIG sign at the bus stop would have been very nice. Instead, you get a 3" x 7" inch paper at check-in that warns of this, among other rules on the same page along with your welcome folder. AND if they had only told this to the front desk, baggage desk, and to the GUY AT THE BUS STOP...we wouldn't have wasted 40 minutes. Severe lack of communication here and we heard the same thing from the folks at the GF.
Other than that...it's the Poly! Great staff, great place. I still wish they had a food court somewhere a bit larger than the quick service they do have. Rooms are spacious. Bathroom is awesome.
Suggestion: for a deluxe resort, how about a small soda dispenser for the refill mugs at each "village house." But I don't see that happening.