Reviews of Walt Disney World’s Magical Express

Reviews

72

Rating

8.28 / 10

Recommended By

93%



Reviewed by Anonymous Review Date: 08/17/2021

Rating: (1)
Not Recommended

Just take an Uber. When you are on the bus and it passes your resort to drop off people on the opposite side of the city so you are on the bus for 1 hr plus 30 minute wait instead of the 25 min drive. Don’t waste your time

Pros:

Only pro is not calling uber

Cons:

If you value your time get an Uber similar price in a third of the time
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Reviewed by Anonymous Review Date: 04/02/2021

Rating: (1)
Not Recommended

I've been waiting in line for the last 90 minutes and I'm not getting on anytime soon. I understand there is a pandemic, but this is ridiculous. I wish I would have paid for an Uber. We did not have this issue before. Little by little Disney keeps taking things away and giving terrible service. I can't imagine they'll be able to compete with Universal.

Pros:

free, but there's another price

Cons:

See above
0 Users found this helpful.

Reviewed by Anonymous Review Date: 11/12/2021

Rating: (2)
Not Recommended

No longer Magical! Save your time and get an Uber. Second trip in a row, we are within 2 minutes of our resort, and the bus makes a uturn to go to a resort 20 minutes away! No rhyme or logic. Add 25 minutes it took to get on the bus after checking in and it’s a complete waste of time! 🙁

Pros:

None

Cons:

Takes too longer. Zero interaction from the driver. Had to listed to radio conversations between drivers instead of Disney videos…
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Reviewed by Anonymous Review Date: 01/31/2020

Rating: (4)
Not Recommended

They put us on a bus then took us off, put us on another bus then took us off even though it was stopping at the spot attached to my hotel. Finally put us on the correct bus, very rude woman at the desk, bad customer service skills. Do not recommend.

Pros:

None

Cons:

Poor customer service. Very rude.
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Reviewed by uvegesmike Review Date: 01/02/2013

Rating: (4)
Not Recommended

The transportation itself is very nice and comfortable. Unless you catch it at just the right time on arrival, it can be very time-consuming. On your return, the service demands you leave your resort far too early.

Pros:

Free

Cons:

Slow, unaccomodating
0 Users found this helpful.

Reviewed by bellebookworm9 Review Date: 02/12/2018

Rating: (5)
Recommended

I have used Magical Express many times without problems, so I know our experience this time is not the norm. We arrived just after an influx of cheerleaders so the line for the All Star Resorts stretched all the way back to the podium where you first tap your MagicBands. One of our party uses a cane, one has a walking cast, and one has a bad back, but no options were offered other than standing in the long, slow moving line (I did not know about 2/3 of these ailments prior to arrival or I would have made alternative arrangements!). Thankfully, we were able to take advantage of the first row of seats reserved for "those in need". We stopped at Animal Kingdom Lodge before All Star Sports, and the bus was continuing on to All Star Movies as well.

I landed at 4:45 and the other members landed at 5:45. We returned from dinner at the Beach Club close to 10pm and there was no luggage in either of our rooms. I know that with online check in and the ability to bypass the front desk, "3 hours after check in" is a little more in flux than it used to be...but that is still a VERY long time. I attempted to call Bell Services but they didn't answer, so I went to the desk in person. The manager said they got slammed with three trucks of luggage delivery at once (darn those cheerleaders) and she could see my room's bags were at the resort, having arrived two hours ago, but weren't "Ready" for delivery yet. She said I "should" have them by 11pm. They arrived at 11:03.

Our friends had even worse luck. One of them called to bell services when their luggage still hadn't been delivered by about 11:15 and was told the woman was "going to check". She was left on hold for about 15 minutes with no update - after 11pm the phone rings to the DME people instead of the bell services desk. When they finally returned to the line, my friend was told they had no flight information on her and didn't know where the bags were. As their travel agent, I had email confirmation of submitting their flight info and having it approved. Additionally, the got onto the bus in the first place with no trouble, so they clearly existed in the reservation system. The luggage was finally found and delivered after 12:15am. I'll continue to recommend this service and use it myself if not renting a car, but I'm not sure our friends believed me that it really isn't normal for this situation to happen and doubt they would use it again.

Pros:

Free, bus is comfortable

Cons:

Long line due to cheerleaders, very delayed luggage delivery
0 Users found this helpful.

Reviewed by goofy12 Review Date: 04/03/2017

Rating: (5)
Recommended

We usually rent a car, but since it was a short trip(March 23 - 26) we used the Magical Express for the first time. Our plane landed at 7:30 p.m.. When we got to the ME check-in, our bus was already there. We waited about 10 minutes for others to board. We checked into Port Orleans Riverside, went to Disney Springs and returned to our room around 11:30. No luggage. I called bell services around 12:15 a.m. and they said our luggage had just left the airport 10 minutes earlier. It arrived at our room at 1:30. Everything I read said it could take up to 4 hours for it to arrive to your room - not to leave the airport. I would consider using ME again if we arrived early in the morning, but never again for an evening flight.

Pros:

bus was waiting at airport, left within 10 minutes

Cons:

amount of time it took our luggage to get to hotel
0 Users found this helpful.

Reviewed by LLSS Review Date: 09/29/2015

Rating: (5)
Recommended

This is a great idea, and for just transporting you to and from the airport, it works great. However, the baggage service with this is not good (to put it nicely). We got in and got checked into our hotel before 10:00. Our bags (which was only a stroller) were supposed to be delivered in 3 hours (have heard it could take 5). We needed the stroller as we were headed to MNSSH that night. By 3:15, I was getting concerned so I went and asked the bellhop. He told me he had a record of it being loaded onto the truck at 2:55, and it should be about an hour to be delivered. By 4, my wife and daughter headed to the park as she was getting antsy and I waited at the delivery spot so I could just grab it and go. By 4:45, I had enough (was missing out on my park ticket at this point), and just left. We ended up needing to rent a stroller for $15 (not much, but our child will sleep in her stroller, not a rented one). When we got back at around midnight, the stroller was there. But, it was AT LEAST 7 hours before it was delivered, and it gave us an extra expense which I was not ready for/happy about. Word of advice, make sure you need absolutely nothing from your checked bags not just for a few hours, but for the entire day.

Pros:

Free trips to and from the hotel

Cons:

Baggage
0 Users found this helpful.

Reviewed by NJDzneMom Review Date: 11/11/2013

Rating: (5)
Recommended

It took us over an hour to get from MCO to AKL because of multiple stops made at other Disney hotels. We were the only family going to AKL placed on the bus I think because they wanted to fill it to the max. If the bus would have gone directly to AKL, I would have rated this service higher. I didn't appreciate the extra time required for multiple stops which delayed our start at the parks. I will consider renting a car next time because I think it may be faster. On a positive note, our luggage arrived safely and completely without issue.

Pros:

Convenient and Free!

Cons:

Multiple Stops - Indirect Trip to Hotel
0 Users found this helpful.

Reviewed by rowansam Review Date: 12/06/2017

Rating: (6)
Recommended

I have used Disney's Magical Express since it began years ago. I love how it's accessible and free to all guests staying on site. They recently changed their pick-up procedure from 3 hours to 4 hours ahead of your scheduled departure time. My flight was due to take off at 6:45 AM and I was picked up at 2:35 AM. Not only did I arrive at MCO at 3 AM I also arrived 45 minutes before TSA opened! Since you cannot proceed to your gate till you go through security I was forced to sit for 45 minutes. Once I was through security at 3:05 AM I still had 2.5 hours till my flight even boarded! I think getting people to the airport early is GREAT! But for a 6:45 AM flight I do not think that I needed to be there prior to TSA enjoying their breakfast. Just be aware of when your flight takes off in the morning you might be better off taking an Uber.

Pros:

Free, Comfortable and Accessible

Cons:

4 Hour Pick up Time
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