Reviews of Garden Grocer

Reviews

63

Rating

9.17 / 10

Recommended By

94%



Reviewed by Anonymous Review Date: 03/06/2022

Rating: (5)
Not Recommended

They're ok at best! their prices are way too expensive, and to get hold of them is not possible. I will not use them again, now we have way more options: Dizzy Dolphin, Water Butlers, ...

Pros:

nothing really

Cons:

Way too expensive and bad customer service
0 Users found this helpful.

Reviewed by bmdisney Review Date: 12/20/2015

Rating: (2)
Not Recommended

My first experience with GG was during the planning stages on my most recent trip. On the front end, it was all positive. But my plans unexpectedly changed requiring me to cancel my order. I contacted GG well in advance of my trip (3 weeks) to cancel. I received confirmation my order was cancelled. My trip has now come and gone and it has been 30 days since I cancelled my order. No refund yet. My attempts to get information by email have yielded nothing. I may understand the difficulty in getting a refund if I cancelled last minute, etc. So, just a word of warning - You pay up front (which I completely understand) but if for any reason you need to cancel your order, refunds may take over a month (and counting).

Pros:

Website easy to use

Cons:

30 days and counting waiting on refund
0 Users found this helpful.

Reviewed by eldena Review Date: 07/29/2015

Rating: (1)
Not Recommended

Even though they say they deliver to all resorts, Garden Grocer will not deliver to the Hard Rock Hotel at Universal. I even check with the hotel before I tried to order and the hotel said "no problem." Then when I tried to order, could not locate the Hard Rock Hotel on their resort list. So I called and was told they don't deliver to Universal Hotels!

Pros:

Cons:

0 Users found this helpful.

Reviewed by Ninja Mom Review Date: 03/08/2013

Rating: (1)
Not Recommended

This was our second time using Garden Grocer but the first time we ordered produce from them. We paid 89 cents each for lemons that were the smallest I've ever seen. To top it off 3 of them were BROWN and withered and unusable. How anyone working for a grocery service would think to pick these fruits and include them in our order is beyond me. I could not believe they had the nerve to charge that much for lemons that were so inferior and unusable! The Entenmann's donuts we ordered were also partially crushed, but since the groceries were handled by bell services as well as the garden grocer delivery service I can't pin that problem on any one source.

Garden Grocer, you had ONE chance to get it right and you failed us. I decided I just didn't have the time to contact you while I was on vacation and deal with fixing a problem I NEVER SHOULD HAVE EXPERIENCED, especially for the prices you charged! I absolutely can't believe that one of your employees had the nerve to put those disgusting, brown and withered lemons in our order. If this is the kind of service you provide then I highly recommend that people stay away from your service.

Pros:

Cons:

withered produce and crushed pastries
0 Users found this helpful.

Reviewed by Anonymous Review Date: 02/07/2022

Rating: (10)
Recommended

Where to begin? Communicating was absolutely great! Can not say enough how good they were at that, in fact with all that it took to plan this trip calling Disney reservations, transportation reservations etc Garden Grocer beat them all hands down!!! They will take very good care of you and will try hard to accommodate your needs! I would not hesitate to use again!
Thank you!
Mrs P

Pros:

Never had any trouble getting a hold of them

Cons:

It was so easy ordered too much! I think I had left over soda & gave away….
0 Users found this helpful.

Reviewed by MinnieMom Review Date: 07/27/2018

Rating: (10)
Recommended

I received a text from Garden grocer when we landed saying that our groceries had been delivered (to Riverside). The food was delivered to the bellmen and perishables were kept cold. Did need to sign for and show ID for the groceries when I picked up from bellman since there was alcohol even though my proof of age was emailed to the grocer beforehand. They delivered within the time frame I wanted. Exactly what I ordered was delivered and the fruit was picked out well.
Would definitely use again!

Pros:

Convenience

Cons:

none
0 Users found this helpful.

Reviewed by Smitty Review Date: 07/09/2017

Rating: (10)
Recommended

The service we received from Garden Grocer was fantastic. When I was at the airport (Orlando) I received a text that the groceries had been delivered to Bell Services at our hotel. We checked in and picked up the groceries on the way to the room - the fruit was fresh and the dairy items were cold. The case of bottled water was shrink wrapped. I had placed our order in advance and got an unexpected discount! Garden Grocer never disappoints!

Pros:

Service

Cons:

None
0 Users found this helpful.

Reviewed by BridgetFoster Review Date: 07/05/2017

Rating: (8)
Recommended

We purchased a 12 pack of Angry Orchard and a 12 pack of Miller Lite, and a case of water for our room. The items were priced reasonably in comparison with our local grocery store. Even with the $14 delivery fee we still came out a lot cheaper than if were to buy these items separately at the resort/parks. I really wish that the resort would have put the items in a refrigerator, but I am sure their space is limited and they use it for items that HAVE to be refrigerated. We did have to call down to bell service for our items and they delivered before we got back from the park that night. So I would encourage to call as soon as you get your room assignment. I would definitely use Garden Grocer again!

Pros:

Convenient, Cheaper than buying items through resort

Cons:

Wish the beer/water was already cold when it finally got to our room
0 Users found this helpful.

Reviewed by MommysCastle Review Date: 06/14/2017

Rating: (7)
Recommended

My husband brings our hs baseball team to WWS every year for Spring Training. As we are an inner-city hs, we are always on a budget crunch so having snacks and drinks that the kids can have in their room helps defray some costs. We order every year from Garden Grocer and find that the produce is always fresh, of good quality. Everything is delivered to the hotel concierge and is frequently waiting for them when they get there. The only downfall is we are subject to the prices available. I am a big couponer, so having to pay higher prices is frustrating to me, but still an overall great value.

Pros:

food delivered to you

Cons:

higher prices/cant use coupons
0 Users found this helpful.

Reviewed by debg32 Review Date: 05/29/2017

Rating: (10)
Recommended

From ordering on line to delivery, the service was great. After placing my order, I received a phone call within 10 minutes to confirm my order. I like you are able to choose a 4 hour delivery window. I chose the noon-4 pm delivery time. At 12:02 I received a text message stating my order had been delivered. When we returned to our resort, we were at bell services to request the order be brought to our room when I received a phone call making sure I received the text message and knew our order had been delivered. Every item we ordered (we ordered a lot since there were 7 adults staying for 10 days) was accounted for. Do not worry about ordering perishable items. The bell services area at the hotels all have refrigerators to hold those items. We will definitely use again. Yes the food is priced slightly higher but compared to having to rent a car for 10 days just to use it do grocery shopping we saved a lot of money. You can also save if you order ahead of time. They give discounts for ordering early.

Pros:

Great service!!!

Cons:

Smaller amounts of certain products not available
0 Users found this helpful.
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