Reviews of Garden Grocer
Reviewed by eldena Review Date: 07/29/2015
Rating: (1) Not Recommended
Even though they say they deliver to all resorts, Garden Grocer will not deliver to the Hard Rock Hotel at Universal. I even check with the hotel before I tried to order and the hotel said "no problem." Then when I tried to order, could not locate the Hard Rock Hotel on their resort list. So I called and was told they don't deliver to Universal Hotels!
Pros:
—Cons:
—Reviewed by Ninja Mom Review Date: 03/08/2013
Rating: (1) Not Recommended
This was our second time using Garden Grocer but the first time we ordered produce from them. We paid 89 cents each for lemons that were the smallest I've ever seen. To top it off 3 of them were BROWN and withered and unusable. How anyone working for a grocery service would think to pick these fruits and include them in our order is beyond me. I could not believe they had the nerve to charge that much for lemons that were so inferior and unusable! The Entenmann's donuts we ordered were also partially crushed, but since the groceries were handled by bell services as well as the garden grocer delivery service I can't pin that problem on any one source.
Garden Grocer, you had ONE chance to get it right and you failed us. I decided I just didn't have the time to contact you while I was on vacation and deal with fixing a problem I NEVER SHOULD HAVE EXPERIENCED, especially for the prices you charged! I absolutely can't believe that one of your employees had the nerve to put those disgusting, brown and withered lemons in our order. If this is the kind of service you provide then I highly recommend that people stay away from your service.
Pros:
—Cons:
withered produce and crushed pastriesReviewed by bmdisney Review Date: 12/20/2015
Rating: (2) Not Recommended
My first experience with GG was during the planning stages on my most recent trip. On the front end, it was all positive. But my plans unexpectedly changed requiring me to cancel my order. I contacted GG well in advance of my trip (3 weeks) to cancel. I received confirmation my order was cancelled. My trip has now come and gone and it has been 30 days since I cancelled my order. No refund yet. My attempts to get information by email have yielded nothing. I may understand the difficulty in getting a refund if I cancelled last minute, etc. So, just a word of warning - You pay up front (which I completely understand) but if for any reason you need to cancel your order, refunds may take over a month (and counting).
Pros:
Website easy to useCons:
30 days and counting waiting on refundReviewed by Anonymous Review Date: 03/06/2022
Rating: (5) Not Recommended
They're ok at best! their prices are way too expensive, and to get hold of them is not possible. I will not use them again, now we have way more options: Dizzy Dolphin, Water Butlers, ...
Pros:
nothing reallyCons:
Way too expensive and bad customer serviceReviewed by MommysCastle Review Date: 06/14/2017
Rating: (7) Recommended
My husband brings our hs baseball team to WWS every year for Spring Training. As we are an inner-city hs, we are always on a budget crunch so having snacks and drinks that the kids can have in their room helps defray some costs. We order every year from Garden Grocer and find that the produce is always fresh, of good quality. Everything is delivered to the hotel concierge and is frequently waiting for them when they get there. The only downfall is we are subject to the prices available. I am a big couponer, so having to pay higher prices is frustrating to me, but still an overall great value.
Pros:
food delivered to youCons:
higher prices/cant use couponsReviewed by BridgetFoster Review Date: 07/05/2017
Rating: (8) Recommended
We purchased a 12 pack of Angry Orchard and a 12 pack of Miller Lite, and a case of water for our room. The items were priced reasonably in comparison with our local grocery store. Even with the $14 delivery fee we still came out a lot cheaper than if were to buy these items separately at the resort/parks. I really wish that the resort would have put the items in a refrigerator, but I am sure their space is limited and they use it for items that HAVE to be refrigerated. We did have to call down to bell service for our items and they delivered before we got back from the park that night. So I would encourage to call as soon as you get your room assignment. I would definitely use Garden Grocer again!
Pros:
Convenient, Cheaper than buying items through resortCons:
Wish the beer/water was already cold when it finally got to our roomReviewed by Tracy2kids Review Date: 07/08/2015
Rating: (8) Recommended
Used this service for the first time July 1st. We were completely relying on Disney for transportation and staying on site, so we knew we wouldn't be able to have adult beverages and some park snacks otherwise. It was great being able to sit on our hotel balcony and enjoy a drink without spending the outrageous prices. Everything was delivered as promised and in tact. Would recommend and use again.
Pros:
Very thorough service, professional, great idea!Cons:
delivery fee steep, prices a little highReviewed by sarhend Review Date: 11/25/2013
Rating: (8) Recommended
This was our second time using Garden Grocer. We asked that it be delivered to Bell Service since we were getting in late. We arrived at the Carribean Beach around 7h30 and our order was waiting for use.
Everything we had ordered was there and well packed.
I recommend using them.
Pros:
EfficentCons:
NonReviewed by secondstar2rt Review Date: 09/17/2013
Rating: (8) Recommended
There were many of us in our party. We ordered several cases of beer from Garden Grocer. They were about $25 for a case of 24 beers, about $7 to $10 more per case than we pay at home but much much cheaper than buying from Disney. The order was brought on time with no problems.
Pros:
deliveryCons:
price and selectionReviewed by dvcmember1983 Review Date: 06/12/2013
Rating: (8) Recommended
We stayed in a 2 bedroom villa, so we needed groceries for some of our meals. It was very convenient. When I showed up to the resort my order was there waiting. I got a text message and a phone call before I even got there telling me that my order was waiting for me at the resort. I think I actually may have gotten more than what I paid for. I had more milk and bananas than what I could use and I know I didn't order that much. The only downfall is the food prices and the delivery fee is more than your average grocery store, but for the convenience of it we were willing to over look that.
