Reviews of Disney’s Yacht Club Concierge Level
Reviewed by Hannamom Review Date: 06/26/2013
Rating: (4) Not Recommended
I just got back from a 4 night stay June 19-22 at the club level. I was disappointed with the small selection of food. The breakfast was adequate. The selection included oatmeal, bagels, coissants, cereal, muffins and fruit. The hard boiled eggs had no taste to them. Coffee was served in an urn at breakfast, otherwise it came out of a machine. Afternoon snacks was gummy bears, trail mix, yogurt covered pretzels and cookies. You could ask for bottled water, wine or beer at any time which was nice. The staff was extremely helpful and pleasant, although at times no one was stationed by the food and I had to go looking for someone. A staff member should be on the floor at all times. The hot hordorves from 5-7pm were good. I had the bacon covered water chestnuts. The evening dessert and cordials had 2 selections of a tiny parfait. I was really surprised by the lack of food choices and the quality of the food. I had stayed at the Wilderness Lodge and it was totally the opposite of the Yacht Club. The area to sit was small and sometimes you had to wait for a table. When you walk into the food area, you have to cross thru it to get a plate and then walk back. It is ackward.
We had a good time talking to Daniel. He went out of his way to make us feel welcome.
We stayed in room 5230. It was the smallest room we have ever stayed in on Disney property and I have stayed in 4 other deluxe resorts. The bathroom door just clears the toilet! The view was a rooftop at a lower level..wow
The short walk to Epcot is the easiest and quickest entrance into a park. It barely took 5 minutes and I was in Epcot.
The pools are large, well supervised and clean.
The lack of counter service was another surprise. In the lobby, there is a coffee stand and you could get a counter service meal, which was not a meal. A drink, a fruit and a muffin or bar. It was a waste of a counter service meal, but we were so hungry at that point looking for a breakfast we ate it.
The picture above of the food offered in the club level never looked like this! It don't know how long ago it was taken but that is not what is offered now.
If the cast had not been as friendly and helpful this would have been a bad experience. It is not worth the extra money to stay at the club level.
Pros:
Short walk to Epcot, very friendly staffCons:
Small room, sparse selection of foodReviewed by hello12345 Review Date: 06/11/2013
Rating: (10) Recommended
We had reservations for a standard room for 2 days in early June. Checked in around 12:45pm and we were upgraded to Club level. Not sure why, but with the amount of money we have spent at Disney over past 5 years I didn't feel bad about it. For breakfast they had juice, danishes, fresh fruit, cereal, and bagels. For dinner they had light finger foods (Couldn't really make a meal out of it). Beer selection was pretty good; Bud Light, Sam Adams, Heinekin, and Yuengling. Only complaint was beer was slightly warm. I don't think they kept it chilled prior to putting it in fridge. Desserts were limited. Liqueur selection was limited to a few different types of brandy and kahlua. Not a bad spread if you spend a lot of time at resort. Park commandos would probably not benefit from club level. I would consider club level in the future if I was using a passholder discount, but I would not pay full price for this benefit. Staff was extremely friendly.
Pros:
Friendly StaffCons:
Beer not cold enoughReviewed by rkold Review Date: 01/16/2013
Rating: (10) Recommended
We booked a standard view room concierge level from 12/4-12/10 to celebrate my birthday with an Annual Pass discount. We were met when getting off the Magical Express by a cast member who greeted us by name and helped us inside. She called upstairs to concierge and since there was a small wait there, checked us in immediately downstairs. Check-in was super quick (again, just like in Oct when we were not concierge) and then lead us upstairs. I loved our room, yes it was standard view, but the view was quite pleasant and it was not a long walk to anything but still quiet. We got a surprise of birthday balloons and some candy from the concierge staff which my DD loved.
Every cast member I met on concierge level was just lovely. They made me feel like I was visiting royalty. One night when we weren't going to back in time for dessert, they brought some back to our room and left it in the mini fridge for us since they said this was their favorite dessert and we had to try it. (And they were so good too, they were these delicious Oreo bon-bons!) I liked the food served in the lounge. My 2 year old DD loved the mini bagels and enjoyed that there was a TV, tables and chairs set up specifically for little kids. The mid-day snacks were the weakest part of the food service, but then most people are out at the parks so what was on offer was fine to me. Our family is vegetarian, yet we always found something to try during the dinner/appetizer time period and it was so nice to have fresh vegetables readily available. Dessert was super yummy too. We never had a problem getting a seat, though we did tend to eat breakfast later.
Dan in particular was super nice and helped me to get the reservation I wanted for lunch at the Prime Time Cafe as well as helped me make a reservation for dinner for our unexpected extension of our trip. The regular cast members of the Yacht were also amazing. Everyone was friendly and made us feel welcome. I felt like we were recognized and remembered and were more than just people staying at a hotel. When our flight home got unexpectedly canceled and rebooked for 2 days later, the cast members at the Yacht were an enormous help! They found us another room, tried to rescue our luggage from the airport and did everything in their power to make our two extra days as enjoyable as our planned vacation.
This was our first name staying concierge and it was really lovely. I love the location for the Yacht and we all adore the pool. I think the hotel is my favorite I've stayed at now. Our trip was so amazing, we're going to stay here Concierge again at the end of January.
