Reviews of Disney’s Boardwalk Inn Concierge Level
Reviewed by Anonymous Review Date: 03/13/2020
Rating: (5) Not Recommended
We stayed here for the week of March 8th, 2020 and are leaving on the 14th. We always stay at one of the Epcot resorts, usually Yacht Club or Beach Club, but we thought we would try Boardwalk this time. Our room was a standard room with a nice view of Epcot fireworks. Mousekeeping was excellent. All staff, from the Lounge to the cleaning staff were always pleasant and hard working. As for the Innkeeper's Lounge, the Continental Breakfast had a number of good offerings. The afternoon snacks were good. The dinner time appetizers and other offerings were a big disappointment. Each night this week, there was a pasta offering, which was always an elbow macaroni dish, such as beefaroni; chicken Alfredo; and shrimp scampi. Other offerings this week included some type of fatty pork with polenta and chicken with coleslaw. The dinner appetizers were not appealing at all. Toward the end of the week, we decided to eat at the outdoor kitchens in Epcot. The seating in the Lounge was usually insufficient, which is another disappointment when spending so much money for club level. We also hoped they would have bottled water, but they did not. For these reasons, we would not stay at Club Level again here. It was not worth the extra money.
Pros:
Nice rooms; very helpful and pleasant staff.Cons:
Dinner appetizers were not appealing and there was not much variety. To us, the cost was not worth it.Reviewed by redundo Review Date: 03/09/2013
Rating: (3) Recommended
Overall, our stay was a huge disappointment. We checked out of the club level at Wilderness Lodge (great experience), then arrived at Boardwalk Inn a little after 1:00 pm. We were NOT met at the entrance, but wandered around in the lobby until someone (not club level staff) asked if we needed help. He snagged a club level person passing by and asked him to escort us to the club level checkin. He didn't seem to be too happy about having to do this. Sigh...
Well, we spent the next 2 hours in the Innkeeper's Lounge because a room wasn't ready for us. THEN, although we had requested a Deluxe Room on the same level as the Club because of mobility disability, we were given a Deluxe Room on the 3rd floor. They insisted there was nothing else available. I can't begin to describe how exhausting this was when we wanted to visit the Innkeeper's Lounge. The room was very nice though. All I can say is...NEVER AGAIN!!
Pros:
—Cons:
—Reviewed by fdmarks Review Date: 04/05/2014
Rating: (2) Not Recommended
Stayed in room 4225, club level during the week of March 31st. The best part of the trip was leaving this DELUXE?? resort for the trip back to the airport. When we got to the room, the curtain on the patio door was half way down and the ipad/ clock did not work. But the most gross part was the deluxe bathroom with its rust, mold and paint peeling off the walls. The tub had some kind of granite four inch shelf on the back with caulking that was obviously done by someone as a joke. The bathroom floor was so filthy and disgusting that towels had to be spread over it. The deluxe double sink had a simulated marble and non matching granite shelf. Holiday Inn Express room are much nicer and definitely cleaner than this deluxe $675 a night room. The carpeting was frayed and away from the wall. There was a large filthy hand smear on the white wooden wall surface. The room was totally disgusting and obviously no one cares or these things would be taken care of before turning them over to a guest. The club staff was so immersed in their own little world and spent much of the time just hanging out together. There were no paper cups near the coffee machines and when I told one CM that I needed one, she seemed bothered to have to do her job. The strawberries were rotten inside and I showed one to the CM who shrugged and took it away behind the door to their little room hangout. I needed change for valet parking tips and the concierge woman said she was all out. She told me to go to the concierge at the entrance door . After walking down the long hall to see this person, I was told he did not have change and to ask the lady at the lounge area. I told him that she sent me to see him. Finally went down to the lobby and got change at the registration desk. Now that's what I call deluxe
service. This experience was just a complete waste of money for the type of room and service that this resort offers. I told the concierge CM at the entry point about all these issues and he
seemed distant and obviously did not give a damn. I will try to contact the General Manager to see if he is aware of the condition of the rooms he is offering and the incompetence of some of the Cast Members when it comes to customer service. Disney magic can only go so far unless you are goofy!
