Reviews of Disney’s Animal Kingdom Lodge Concierge

Reviews

22

Rating

6.77 / 10

Recommended By

73%



Reviewed by Kirsten626 Review Date: 06/13/2022

Rating: (8)
Recommended

My family and I stayed there a couple of days just to check it out. It was amazing, we had a great time looking at the animals from our room. The one bad thing was our location. My family always has a pool day and we were not located near the main pool so lugging everything over on a shuttle can be tiring.

Pros:

Great views, different type of hotel, nice and spacious rooms, good food

Cons:

Location near amenities depending on where you stay, location near parks
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Reviewed by Anonymous Review Date: 06/10/2022

Rating: (5)
Recommended

Spent a week at the resort. Housekeeping every other day and had to get up at 7AM for Genie+. Renaldo was a great cast member who helped us with reservations at Sanaa. The food offerings were very tribal and flavorful. The buses were always loaded to capacity and we had to stand most of the time. Mara had some burgers and mac and cheese that were as good as Steakhouse 71. We thought the unlimited alcohol was a plus and we took a bottle of Gran Manier back to the room for our enjoyment. The room needed cleaning and we slept on towels on the soiled sheet. The AC was noisy and we left the balcony door open most of the time. The animals were always near our balcony and we enjoyed the zebras. We thought the distance between the resort and amusement parks was a bit too much. If I rent a car I will stay here again

Pros:

Animals and tribal artifacts

Cons:

Housekeeping, Cleanliness. Most of staff, Kids running around in club level
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Reviewed by AKVHutch Review Date: 12/18/2020

Rating: (8)
Recommended

<p>We recently completed a 2 week stay in a 1 bedroom at club level. Sadly, this was closed due to the pandemic (meaning nothing else in the hotel is open because Jambo is only open to DVC at this point). However, we have stayed twice previously in studios and had the experience of open club level. All of our stays at Club Level were on DVC points. As others have noted we have had some hit and miss reactions in dealing with CM. On our first trip, we requested a room with an animal view. Since we were staying for 2 weeks, we were willing to move when a room opened, but we were informed that there were no rooms on the 6th floor that had animal view. We have found that to be a very false statement. But the entire experience (other than those issues) was very pleasant. On our next trip everything was wonderful. We were on the side. Had a wonderful view of the animals and had a great group of CM. We got to go on the Sunset Safari which was well worth the cost. The food selection and the common area were very nice. This trip since everything was closed, DVC actually refunded our points used over a 1 bedroom standard. However, until Disney decides to reopen the club level services, I would not recommend Club Level over Value or Savana.</p>

Pros:

When open, the service is very nice indeed. The food is great. The availability of beverages is outstanding. On the Kidani village side, the views of the animals is decent. We have not had to wait for a room at Club Level, either driving or flying.

Cons:

On the pool side, the views are not the best. Some of the CM come with attitude. Most are very nice and are at the Club Level for a reason.
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Reviewed by MelMel82 Review Date: 11/10/2020

Rating: (5)
Recommended

Hit or miss. I think it all depends on who is working the concierge level as to the type of service you receive. I received a free upgrade to concierge level, my room was far from the lounge and everytime I went up there, I was followed around by a cast member, kind of weird.

Pros:

nice for a break and some snacks. the views from the rooms are great.

Cons:

depending on where your room is located you could be very far from the concierge level. I think the service is hit or miss.
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Reviewed by SpookyTraps Review Date: 06/30/2020

Rating: (7)
Recommended

I just discovered this website and I want to give out my review for AKL. I went with my family last year in July. We stayed in AKL for 6 days/5 nights. We took an overnight flight to Orlando and landed around 5 AM. We got to AKL around 8 AM. This was a special event, so we had a club level standard room with a savannah @ Jumbo House. We checked in @ Concierge, and we waited for over 7+ hours for our room. I went every other hour to check on the status of our room, and the staff seemed annoyed to talk. We were told our room has been cleaned, but we still were not allowed to take our luggage in and rest. By the time we left AKL for a dinner show reservation @ 4 PM, right as we went onto the bus, we were informed our room was ready. Overall, the rest of the days we spent in our rooms were great, the views outside our window were amazing. It takes a bit of a walk to get to the top floor for refreshments and free food, even if you are close to the elevators on the lower levels. I highly recommend the tours in AKL, once in a lifetime experience. All the food areas were at the bottom floor, which will take a bit of walk if you got midnight cravings like I do (thankfully, concierge keeps their drinks available after 10 PM). On the last night of our trip, my family and I took the night vision tour, and it was one of the best tours of my life. The animals were right at your noses! However, after we got back to our room, less than 20 minutes after, the fire alarm went off in the entire Lodge! Everyone in both Jumbo House and Kidani Village was forced to leave their rooms, many people in their pajamas. My family was still dressed, so we were free from embarrassment. The drill only lasted for a solid 30 minutes, and everyone was allowed to go back to their rooms. Overall, I recommend this resort for a one time visit. It has its own amazing qualities, but with the distance it has from the rest of Disney Parks, as well as the Amenities inside the Resort, my best advice is to try this Resort at least once, and then move on to others.

Pros:

Get to see some animals more up close compared to AK, Private Tours, Great Views from Hotel Room

Cons:

Little to no communication from Concierge, Resort is far away from the rest of the parks, a lot of walking to get simple/small things
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Reviewed by TessaB Review Date: 06/17/2020

Rating: (8)
Recommended

We were lucky enough to have a room very close to the snacks. We found the service to be great, from meeting us at the Magical Express to check-in and anything we needed during our stay. We did stay on DVC points. Great for a once in a lifetime thing. We didn't realize what we were getting into and had a meal plan as well. That made for a lot of food options, meaning we didn't get the most out of the meal plan or the snack options through concierge.

Pros:

Friendly, very helpful staff, plenty of food, breakfast options and evening snacks.

Cons:

very scheduled, if you are spending the day in the park there might not be snacks when you return. A lot of DVC points!! The savanna view wasn't as active as when we stayed on the other side and had a view of the giraffes, that being said you can still step outside on your balcony and see animals so it is a relative "con" in my opinion.
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Reviewed by Anonymous Review Date: 04/18/2019

Rating: (9)
Recommended

Given a chance I will stay Concierge over any other type of room. When you check in you are personally taken up to the Concierge desk, on the 6th floor. Snacks are out during various times of the day, light breakfast offerings and evening dinner-type treats can be sampled. The food offerings, except breakfast, shouldn't be viewed as meal replacements but for a very light eater you can eat enough to not want a lunch or heavy dinner. The offerings in the evening tie into the theme of the resort and are a great way to try something you might not otherwise eat. While the resort is a bit 'removed' from the rest of the resorts and theme parks that is also what makes it feel more like a destination than just another resort. The Castmembers that work CL have always been very helpful and informative. If you are enjoying more resort time than theme park time Concierge is a great way to spoil yourself.

Pros:

Snack and light bites the majority of the day/evening. Access to drinks all day long. Quiet. Great view of the lobby from the 6th floor. It can get very busy during the breakfast offerings and evening offerings.

Cons:

Hard to book due to small number of rooms.
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Reviewed by disneymom5 Review Date: 02/13/2019

Rating: (6)
Not Recommended

You’ve read all the reviews about the animals and the great theming, it’s a lovely place. It truly is a great resort, although more spread out and expansive than we prefer. Our preference for a similar resort is Wilderness Lodge, with a similar pool and similar architecture in the main building, but everything feels closer, more central and more easily accessible in the WL; plus we prefer that location by the MK. AKL is very nice but it cannot be overstated how inconvenient the location is, particularly with small children, to be SO far away from the other three parks and have to take the buses everywhere. They are such a hassle. With three small children and a stroller…Those busses day after day became a nightmare. For us, it wasn’t worth seeing a few animals to deal with those buses as our only mode of transportation. In addition, you have to pay significantly more for a savanna view room (that’s probably why you’ve come here, to see animals, right?) and the standard rooms are nice, loved the bunkbeds, but if all you’re going to get is a standard room, why not just stay at the Wilderness Lodge and be much closer to everything? But we’re glad we tried it once, and if you absolutely love animals, then this is the place for you. Really nice counter service location.

Pros:

Lovely theming, great pool, lower priced than the other deluxe resorts (the rooms are slightly smaller).

Cons:

Four people max per standard room. Smaller rooms that most deluxe resorts, and SOOO far from the other 3 parks
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Reviewed by Mel Review Date: 12/30/2018

Rating: (8)
Recommended

This is our second time staying Club Level at AKL. This experience at Christmas in 2018 was very good and much better than a few years ago. There were hot options at breakfast and cocktail hour. The staff were very helpful with providing food for our daughter with a food allergy. Everyone was very helpful in the lounge. I do wish the club level rooms were closer to the club area. We also had some problems with our room not being cleaned properly, which sort of messed up our first day. We saw many animals and loved the resort.

Pros:

Great food options and helpful planning ahead of arrival

Cons:

Rooms can be far from lounge
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Reviewed by sand935 Review Date: 09/30/2018

Rating: (8)
Recommended

Our room was ok, rooms for club level are very high up, at least ours was.
the food was exceptional. In the evening for the desert time they showed
a disney movie.

Pros:

friendly helpful cast members good food

Cons:

rooms to high up, would have liked to see the animals more straight on
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