Reviews of Be Our Guest -Counter Service Lunch
Read prices, menu items, and more
Menus at Be Our Guest
Reviewed by Becky B Review Date: 07/24/2019
Rating: (3) Not Recommended
Lunch at Be Our Guest. You try very hard to get reservations for Be Our Guest. You get them and celebrate. Then when the time comes, you wait in a very long line outside to get in to the place, order your food from a machine, then wander around a crazy, loud, busy dining room to find an empty (not clean) table. We went with extended family, about 10 of us total, and it was a nightmare for all of us to find a place to sit. By the time our food came, I thought some of our party was going to lose their tempers (very out of character!). Food was very "ok" is the best I could say. Cold, severely over-cooked. If something doesn't come out right, good luck. There is no one you can find to help you. Not what you would expect from an experience requiring a reservation. We will likely never go back. I just don't know why anyone who goes once would find it something they would want to do again.
Pros:
Atmosphere is nice, snowing windows, stormy west wingCons:
Food is very overpriced and very poorly executed. Almost no level of service - self-service everything except delivery of food, no assistance available if food/things go wrongReviewed by rrhiannon99 Review Date: 09/10/2014
Rating: (3) Not Recommended
I just came back from a Disney World trip and I was VERY disappointed in Be Our Guest for lunch. Food wasn't great, even for quick service. There were TONS of wasted server time bringing out lunches ONE TABLE AT A TIME in their carts - meanwhile tons of people were waiting outside with plenty of empty tables inside. The lack of efficiency was such a huge blow. We had our receipt checked multiple times at our table with a good number of cast members standing around in each dining room having to double and triple check receipts - we never figured out why, these cast members never introduced themselves or said why, they just rudely came over and picked up our receipt and checked and left without explanation. Obviously there are kinks to be worked out, I just hope that Disney actually gets them worked out instead of everyone being so starry-eyed over the restaurant in general. I won't be back for lunch, and am only partially convinced I should even try for dinner service. Anyway, totally disenchanted with the experience...and the grey stuff cupcake was a bomb. Went over to Animal Kingdom the next day and picked up their zebra cupcake from quick service and it was twice the size and actually had flavor.
Pros:
The venue is beautifulCons:
VERY disorganized serviceReviewed by disneyjill Review Date: 04/19/2014
Rating: (3) Not Recommended
We visited BOG on April 4 for lunch and I left completely unimpressed. I was able to secure a fp+ so we didn't have to wait in line but once we got in the castle, we encountered some of the rudest cast members I have ever come across. We were trying to figure out what to do, look at the cool theme, etc...and they were pushing us through and acted like we should know what to do, where to go, etc...First time here, folks! I ordered the croque monsieur and all three of my kids got the kids grilled cheese served with tomato soup and green beans. They asked to substitute fries, and the CM taking our order said that wasn't a problem. We ordered 2 cupcakes to share. We went to find a table and attempted to sit at a round table for 6. A CM who was cleaning tables told us that wasn't an appropriate table for our party size and pointed at a different table that we should sit at. There were PLENTY of open tables. So we sat at the table for 4 and waited almost 25 minutes for our food. It came and the green beans had been substituted for fries, but a very small portion. Luckily my sandwich had plenty of fries so I shared. My sandwich was nothing special, the ham was actually pretty gross quality. Nothing was hot. The best part of our meal was the cupcakes, which were about 1/2 the size of any other cupcake on property but definitely not half the price. $51 for 4 lukewarm grilled cheese sandwiches and poor treatment isn't something I will ever do again.
Pros:
great themeCons:
food, serviceReviewed by ML46356 Review Date: 03/12/2014
Rating: (3) Not Recommended
We were luckily enough to snag a fastpass for our meal last Friday, March 7, at 1:35 pm. We were very much looking forwarded to this meal. We had preordered our meal of two vegetable quiches with baby lettuce salads along with the strawberry cream cheese cupcake and lemon meringue cupcake. Once we checked into the restaurant we decided to change one of the orders to the croque monsieur with pommas frites (ff). It was a little confusing but we got the job done. The line that afternoon at 1:30 was 2 hours! Yikes!!!!! We were happy to have a fp+. Upon ordering we got ourselves seated in the main dining room. We were beyond confused on how they were ever going to find us with our food. We heard someone say "It's Magic"! Haha. I bet we waited at least 20 minutes after we sat down for our food and maybe longer. Finally it came out and we were so excited to finally get to experience this meal. All I can say is what a let down. I had the quiche and it was the hottest of anything and it wasn't even that hot. The salad had very little dressing. My friend's sandwich was luke warm at best and her french fries were COLD. Of course, since it's sit down no one came around to even ask if we were satisfied. The cupcakes were delicious although small compared to all the other cupcakes on Disney property. We were very disappointed in our meal. I doubt we will waist our time eating here again. It definitely didn't live up to the hype I have been reading. Of course, this is only my opinion. 🙂
Pros:
We got in with fastpass+.Cons:
FoodReviewed by smintnervv Review Date: 03/16/2013
Rating: (3) Not Recommended
When we entered the line at 1:30, we were told there would be a 30 minute wait. The wait with ordering was 65 minutes.
I had read a number of good reviews and was looking forward to the new experience. However, they were not really ready to handle the number of people. They kept offering an apology for the wait and the inability to take orders efficiently.
After we found a place to sit which was easy and the food arrived, we found it to be a disappointment. The French onion soup was tasteless, but did have a lot of cheese melted over the top. The ham and cheese sandwich was OK. And the quinoa plate with salad was dry and bland. We were very disappointed and will not be going back on our next trip in September.
Pros:
Ample seatingCons:
Food was not very good. The wait was unreasonable.Reviewed by Lizgistix Review Date: 04/05/2022
Rating: (4) Not Recommended
The theme was great, the decor was great, the grey stuff in the white chocolate Chip was great. And that's all I'm going to say about this place.
Pros:
Great theme, serviceCons:
Lunch menu was the dinner menu, and price. West wing is very darkReviewed by nkwyatt Review Date: 04/17/2019
Rating: (4) Not Recommended
Everyone else seems to love this place; we have eaten breakfast, lunch and dinner there -- a total of 4 meals -- and only had one positive experience.
Pros:
We had our best experience at dinner the first time we ate there; the second time was not as good. Service was acceptable but not comparable to other Disney dining experiences like Ohana, Whispering Canyon, etc. The food was okay but not exceptional.Cons:
Lunch was very disappointing -- the food was bland, the staff was unprepared and a bit on the side of rude at times.Reviewed by MKFan Review Date: 11/11/2018
Rating: (4) Not Recommended
We ate lunch here 10/24. Neither of us care for the whole grain bun/bread that the ham and cheese sandwich comes on, so they put in on bread that seemed like Texas toast. I thought it was was greasy and didn't care for the flavor of the butter/margarine they used. It just passed, but it was disappointing because we were here a few times over the years and that sandwich was always good. THEN beverages a Coke and a Sprite were so horrible tasting. I don't know what they did. It wasn't CO2, I was beginning to wonder if it was what the cleaned the nozzles with. We were in the music room, so I left and went to the main ballroom and it still didn't taste right, but not as horrible as in the music room. So, almost $5 for a beverage that we couldn't even drink. I tried different dispensers about 4 times. Of course they couldn't give us our money back, so they gave us a bottle of water to go.
It's nice to come here for a different dinning experience and to see the castle, but I come for lunch because there's nothing on the dinner menu I would eat and this time they couldn't even make a sandwich or provide a beverage.
Another thing, they had 3 forks left when I went up to get the silverwear and they never restocked the whole time we were there.
Pros:
To see the inside of the castle.Cons:
Ham and cheese sandwich wasn't so great. Not able to get a beverage we paid for. Seating is chaotic. If there is a problem with your food, too bad.Reviewed by jessicahs Review Date: 11/08/2018
Rating: (4) Not Recommended
Yuck. If you don't preorder it is a huge hassle to order at the kiosks inside. The wait was LONG and my older parents had a hard time figuring it all out. Food arrived cold, no seats in the West Wing which was the main reason we went. Just a weird set up with getting all your own stuff but the food is delivered. French onion soup was tasty and the Master's cupcake was good but other than that, we don't plan to return. We received "no strings attached" Fastpasses for the ice cold food.
Pros:
French onion soup, gray stuff, ambianceCons:
Cold food, weird ordering process, long lineReviewed by orangebird Review Date: 09/26/2018
Rating: (4) Not Recommended
I dont understand why they manage this restaurant the way they do. It could be done a lot better its just a glorified cafeteria. The food was fairly good, granted this was awhile back before even further recent changes. It is no fun trying to hunt for a table, the place is an absolute madhouse, and very loud. Horrible lack of management control as well. We have no desire to ever put up with this location again.
