Reviews of All Star Music Resort (Value Resort)
All Star Music - A Disney Value Resort
For full details, Fact Sheet, Photos and Videos visit: http://allears.net/acc/faq_asm.htm
Comprehensive Blog with Photos: http://land.allears.net/blogs/jackspence/2011/04/all_star_resorts_part_2_1.html
Reviewer: Anonymous Review Date: 02/16/2019
Rating: (1) Would Recommend:
I received an email and text with my room number. I walked into my room. It was an accessible room. I'm glad that this room type is offered by Disney...but...for someone who cares for a parent in a house that has bars in the bathroom and other aids, although some me disagree, but a few days of escapism is often needed and isn’t that what Disney is for? I call for a room change, the cast member's reply was "but it is an upgrade." I explained, I did not ask for an upgrade and I do not want to be in an accessible room. Again, he tells me it is an upgrade and since I am traveling alone, we put you in a kind, and all king rooms are accessible, and again I explained I did not ask for a king, I did not ask for an upgrade, I booked and paid for a standard room. I was told he would see what he could do. Sorry, no, you will get me the room I paid for. Please do not assume a person traveling alone wants an upgrade, wants a king bed or doesn't care what type of room they are in.
Finally, I am moved to another room. I left my bags and went out for a few hours.
I got back to the room to shower and ready for sleep.
I turned down the bed and there was a hair in it.
I once again called guest services. The cast member asked if this was my hair. Now lets be real, would I call if it was my hair?! Apparently, my answer wasn't good enough, so she asked if I just checked in. No, but it is the time I turned down the bed. Did that mean, if i checked in later I don't get a clean room? At last, she agreed to send housekeeping. In the meantime, I emailed the hotel manager. After a while, the housekeeping manager called to let me know someone would be there to clean.
While waiting, the duty manager came to look and take a picture of the hair. He would like to know what they could do for me, would I like fast passes, and no I would not. He was kind and listened. He credited back the night cost.
If this was the end, it wouldn't be a total disaster...maybe get two stars for effort...but it wasn't the end...
The next afternoon I was in my room after a morning out. Of course, the room wasn't cleaned, dirty towels still there, messy bed... And funny, a knock on the door, a housekeeping manager was there to inspect the room, make sure it was properly cleaned. Sure come on in, but there is nothing to see, no one came to clean the room. Eventually, he had someone come. And needless to say, the manager never came to inspect the room.
That evening, I went for dinner in the hotel's food court. I ordered fish, there was bacon under it. I don't eat bacon, or any meat for that matter. I brought it back, a manager type, saw me and came right over, he gave it back to be thrown away and told the chef to make another without bacon. She told the cook to make one without bacon. This didn't make him happy, as he loudly and obnoxiously said, "now I have to start over." I got the new plate. Sat down, moved the fish over, there was bacon. I brought it right back, and the manager asked if there was something I wanted. Well, not for someone that a doesn't eat meat or the awful plant based meat, no there is nothing there to eat. And please, that is not pizza. I left for another hotel for dinner. And emailed the same address as the night before.
That night's duty manager called. He talked to the chef in the kitchen and can't understand how this happened. Easy, the cook was annoyed, he didn't clean the pan, period, either by laziness or spitefulness. I asked the manager what would have happened if I had a bacon allergy? He said talk to the chef...I DID! At that point I said I'm done talking there is no point. I have had it with explaining why I'm not at fault for your poor services. Again, do I want fast passes to make up for this. NO I DO NOT! So he credited me 20 dollars for the walk to the other hotel and mentioned someone about cashing out.
The day before check out, I got back to my room and needless to say no housekeeping. I saw the cart in the room next door that morning, but for whatever reason, didn't make up my room. I could not believe I was calling for service again. It took about an hour, but someone finally came.
Finally, it was time to pack and end this miserable stay. I went to check out and ask about the credit. If I hadn’t asked, their credit would never have paid out. You would believe you would get a credit to the credit card they now keep on file during your trip, they don’t unless you use the card while there. I didn’t.
You can't make this stuff up! Just don’t stay here.!
Reviewer: janiceb402 Review Date: 09/26/2018
Rating: (5) Would Recommend:
I have stayed here in both regular rooms and in the family suites. These family suites were the first, before the ones in the Art of Animation and they are nearly as nice, but they are less expensive. We had 5 adults in there and it was a tight squeeze at night. When everyone opened their beds, one of us had to end up in the hallway for everyone to fit. However, there were 2 bathrooms, a microwave and a small fridge.
In all of the rooms, the one window looks out onto the walkway, so everyone has to pass by your window as they are coming and going. I want to warn everyone to CLOSE THE DARK CURTAINS if you are in the room at night with the lights on. My sister and I made a game of counting how many nude and semi-nude people we saw each night when returning to our rooms.
Be warned that if you don't pay extra for a preferred room, you can be walking a long way to the food and transportation.
My main complaint is the bus service. These resorts are way out in the direction of Animal Kingdom, so it takes longer than average to get anywhere anyway. But this resort shares buses with the other 2 All Star resorts. So the buses fill-up quickly, are almost always super crowded, and even though you are near the front of the line at the resort, you might get on the first bus that comes along. If you stay here, I would try to travel at non-popular times if it doesn't put too much of a crimp in your vacation.
Pros:least expensive, family suite
Cons:bus service is crowded, lack of privacy in rooms
Reviewer: manwego Review Date: 10/18/2017
Rating: (8) Would Recommend:
I enjoyed many aspects of the resort. The cast members were excellent. There was only the one food court and the choices were limited and most entrees just ok. The only thing to watch out for is the family suite. I stayed at the resort with my husband, daughter and granddaughter. I thought the suite would meet our needs. However, there is just one real bed, and the rest are sofa bed, chair and ottoman. All were terrible. My daughter ended up sleeping on the floor rather than the "bed". Two adjoining rooms would have been far better.
Reviewer: HOBBES Review Date: 10/24/2013
Rating: (3) Would Recommend:
I hate to submit a bad review of anywhere in the World-I mean, its THE WORLD, but this was so disappointing. To start we had no fridge-annoying but not the end of the world, but when I asked at the desk I was promised a cool box "within the hour"-for 3 successive days before it was actually delivered! This is not what I expect from Disney-if they say they will do something I expect it done. The food court was awful due to ASSports being closed and everyone being bussed/walking over to ours. If I had known in advance of this I would have swapped to Pop. By far the most annoying was the buses to the Parks. First thing in a morning it seemed whichever bus we were waiting for, that was the one that didn't turn up for 30 minutes or more. On our first morning it was 40 minutes for a bus to MK. During that time every other park got at least 2 buses-DTD got 5-at 9am! Bizarrely in the evenings there was no problem leaving the parks with buses being plentiful even at park closing. The room was clean and perfectly functional, with mousekeeping a little too prompt-8.30 most mornings we were visited unless we stuck the sign on the door for a lie-in! We definitely won't stop here again just because it seemed so badly serviced for buses and the food court situation-although I accept that will (hopefully) be a one time problem...
Cons:dreadful buses, horrendous food court, bad service
Reviewer: vickey t Review Date: 09/30/2018
Rating: (10) Would Recommend:
Best of the value resorts by far.
Pros:Love the guitar shaped pool with three cabelleros
Reviewer: Big-T Review Date: 09/30/2018
Rating: (1) Would Recommend:
A great budget resort. Perfectly fine for a group of six. We stayed in a preferred room to be closer to the front on our last trip. Food court was very good. Pool was large. There’s an on-site laundry room that takes quarters and cards. The busses ran fast and frequent.
Pros:Decent prices. Frequency of busses. Good food. Secret menu items.
Cons:You will share the buss with the other two All Star Resourts. Sometimes they can be very full. However they are frequent, there’s always another coming along shortly.
Reviewer: Nat Review Date: 09/30/2018
Rating: (7) Would Recommend:
Great themed hotel with family suites. Was nice to have a kitchenette and extra bathroom.
Cons:Crowded buses and sometimes having to wait for the next one
Reviewer: survivoramy Review Date: 09/30/2018
Rating: (5) Would Recommend:
We won't every stay in an All-Star again after our last stay. Now that said, I would let my kids stay there with a sports team or whatnot if they were going to be playing at Wide World and we had to be budget conscious. But for a family vacation, I will pass. I do like for the hotel to be a part of the experience so we spend time at it. If you are staying out except for sleeping then I guess hotel doesn't really matter so much. When we stayed in the ALL-Star we found mold growing in the sink. The granite look counter has a lip over the sink and all the area underneath that lip had chunks of mold. I just happened to be sitting on the bed at the right angle to catch a glimpse and then check it out. We did complain and we did get a free night for another value resort - so Disney did make it right. And I would hope they changed their cleaning policies. We have stayed in all the values and all the moderate resorts. The moderates may cost a little more but you do get more for the money. The values attract the very budget conscious and we have noticed a lot more of the yelling/bickering type of parents or the ones that ignore their kids totally and let them wreak havoc in the values than what we run into at the moderates. I can't say I wouldn't recommend it because you did get the Disney added values of staying in a Disney resort so I would choose it over a motel off property for sure.
Pros:Affordable, on Disney property so you get Extra Magic Hours and Disney Transportation included
Cons:Cleanliness was an issue for us on a past visit, and while most guests were great - we always run into the loud/obnoxious ones at the value resort pools. Might be just our luck...
Reviewer: vincent Review Date: 09/30/2018
Rating: (8) Would Recommend:
good value, basic amenities. some buildings long walk
Pros:price, value, themeing, suites
Cons:some buildings distant
Reviewer: Howie Review Date: 09/30/2018
Rating: (8) Would Recommend:
Our family of 5 has stayed in the family suites at ASM twice(2015, 2017). The bedroom was a nice size, the living room pull outs took up a lot of space, making it a bit cramped. We found this tight, but we were too tired to move around the room anyways. Buses to the parks were usually on time, although a few times a second bus was dispatched quickly.